Our team doesn't just build Springfield websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support company with a team of website experts that never outsources Springfield website maintenance to anyone.
Because of this, our web support company is the best choice for all your Springfield website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Springfield web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Springfield web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see website maintenance as a reactive support service where we provide your Springfield business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Springfield web support:
These are just a few of the Springfield website support services we offer. Basically, Springfield web maintenance is anything a web developer or internet marketer does to change your website.
We consider website maintenance a reactive service because most Springfield website owners don't want a developer messing with their website without their permission. When you choose to have our agency maintain your Springfield website, we'll be your web support team on standby for any request. There are some website support services we can provide your Springfield website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting Springfield-area websites, our web maintenance company also offers Albany, Aloha, Beaverton, Corvallis, Eugene, Gresham, Medford, Portland, Redmond, Salem, and Tigard small businesses and large corporations help with their websites.
There will come a time when every Springfield website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Springfield website support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Springfield might require web maintenance services:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Springfield business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Springfield business after the work is done.
A Springfield web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Springfield web maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Springfield web support requests. The following are some examples of Springfield website support services we've provided in the past.
A simple change to your Springfield website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
If your Springfield website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Springfield website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Springfield website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Springfield and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Springfield or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Springfield business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We'll happily install Google Tag Manager on your Springfield website and teach you how to use it.
It's important to setup conversion tracking for your Springfield website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a Springfield website that's slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Springfield business!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Springfield website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Springfield website, but don't know how to set it up? We can recommend caching plugins, or we can install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Springfield website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Springfield website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Springfield web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Have you launched a new website or removed pages? Make sure your Springfield website has 301 redirects to prevent or at least minimize 404 errors. We've seen businesses in and around Springfield lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your Springfield website? If your Springfield site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Springfield businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance agency for Springfield websites tends to service only the following platforms:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Springfield-area businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
Ask the Springfield web support company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their professional Oregon web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:
If you ask any Springfield website services agency these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Springfield often ask us for a web support plan to establish routines and procedures. We can help your Springfield business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Springfield web maintenance tasks to review:
Read through this list of semi-annual Springfield web maintenance tasks to review:
Read through this list of monthly Springfield website maintenance tasks to review:
The starting price for our Springfield website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Springfield websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Springfield, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Springfield web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Springfield website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Springfield to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Springfield who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Springfield website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Springfield website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Springfield with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Springfield site owners interested in proactive website and extension updates.
Example #1: You are an existing Springfield client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.