Pennsylvania Website Maintenance Services

Support for Pennsylvania Websites

Our team doesn't just build Pennsylvania websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
18+
Onsite Experts (No Outsourcing)

Web Support Specialists for Pennsylvania Businesses

We're a web maintenance firm with a team of website experts that never outsources Pennsylvania web support to anyone.

We're the perfect choice for all of your Pennsylvania website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

We emphasize availability and communication for our Pennsylvania web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Pennsylvania Websites

We see web maintenance as a reactive support service where we provide your Pennsylvania business with the right web developer resources to fix just about any problem. These are some examples of website issues that Pennsylvania website maintenance firms might fix:

  • Updating your website platform.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new pages whenever you release something new.
  • Staying fresh with new blog content.
  • Rearranging the navigation menu of your Pennsylvania website.
  • Improve your page speed to pass Google Core Web Vitals.
  • Backing up your website's files and databases.
  • Changing the look and feel of your website.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Adding structured data, open graph tags, etc.
  • Providing solutions to other website problems.

Those services are just a taste of what Pennsylvania website support might look like. In fact, Pennsylvania web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Pennsylvania Website Support

We consider website maintenance a reactive service because most Pennsylvania website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. There are some website support services we can provide your Pennsylvania website in a proactive manner though.

View Pennsylvania Website Maintenance Pricing

Proactive Pennsylvania Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Pennsylvania Website Management Pricing

Emergency Pennsylvania Website Support

If you need off-hours support, including holidays and weekends, check out our Pennsylvania web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.

View Emergency Pennsylvania Website Support Pricing

Our website maintenance and support company is happy to provide Allentown, Erie, Harrisburg, Lancaster, Philadelphia, Pittsburgh, Reading, Upper Darby, and York with fast website support services.

A Few of Our Web Maintenance & Support Specialists

Jake FTaylor DDavid WDana CMatt HJustin F

Who Needs Web Maintenance in Pennsylvania

There will come a time when every Pennsylvania website needs some sort of maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Pennsylvania web maintenance, so you'll be able to afford it! There are a few reasons why a website in Pennsylvania might need maintenance:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Pennsylvania website. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. You can't expect custom web functionality programmed in the past to work forever without any improvements.
  • In order to focus on maintaining the newer version of an ecommerce platform or content management system, they eventually have to deprecate the previous releases. Magento 1.x store owners recently had to migrate to Magento 2.x or an alternative ecommerce platform because Magento 1.x had reached "End of Life" status and wouldn't be maintained or updated. As a result, Magento 1.x ecommerce businesses in Pennsylvania were looking for ecommerce developers to help migrate their websites.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Pennsylvania website will need to be reviewed for security exploits and cleaned of malware. In most cases, this happens because the website owner didn't pay attention to the first two website maintenance examples.
  • You need to refresh your Pennsylvania website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Keeping your Pennsylvania website up to date is key to its success.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Pennsylvania business's potential future needs.

How We Perform Pennsylvania Web Support

It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Pennsylvania business after the work is done.

Most Pennsylvania web maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

Phone or live chat requests follow a similar process to Pennsylvania website maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Web Support Service List for Pennsylvania Businesses

After the launch of a website, we're often asked for detailed examples of Pennsylvania website support requests. We've performed these Pennsylvania web maintenance services in the past, and would be happy to do it for you too!

Simple Pennsylvania Website Updates

Changes to your Pennsylvania website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.

Pennsylvania Site Performance Improvements

If your Pennsylvania website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.

Platform Updates / Security Fixes

It's important to keep your Pennsylvania website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Plugin / Extension Upgrades

It's important to update your Pennsylvania website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Pennsylvania and beyond!

Setup Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Pennsylvania or an ecommerce product.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Pennsylvania business.

Implement Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Pennsylvania website and teach you how to use it.

Setup Conversion Tracking

It's important to setup conversion tracking for your Pennsylvania website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Optimize Images

Do you have a Pennsylvania website that's slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Setup Live Chat

Would you like to try live chat? If you'd like us to recommend the best live chat system for your Pennsylvania business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.

Setup reCaptcha on Forms

We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Pennsylvania website.

Setup a Caching Plugin

Interested in installing a caching plugin for your Pennsylvania website, but don't know how to set it up? We can recommend caching plugins, or we can install and configure them for you!

Send Website Emails Over SMTP

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

IP Address Restrictions

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Run Website & Database Backups

Would you like a backup of your Pennsylvania website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.

Create a Staging Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!

Setup A/B Testing

Are you a fan of making Pennsylvania web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Setup 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Pennsylvania website. We've seen businesses in and around Pennsylvania lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Pennsylvania website? If your Pennsylvania site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!

The Platforms We Maintain for Pennsylvania Websites

With years of experience developing websites for Pennsylvania businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Pennsylvania websites:

We've managed Joomla and Magento platforms for Pennsylvania businesses in the past. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.

Questions to Ask Pennsylvania Website Support Firms

Ask the Pennsylvania web maintenance company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your relationship with the Pennsylvania website maintenance team before you give them money or give them access to your website. You can ask these simple questions:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • What's the turnaround time for Pennsylvania web support?
  • Is your Pennsylvania website support outsourced?
  • What are your Pennsylvania web maintenance costs?
  • Are there minimum deductions or minimum billable expenses for Pennsylvania website updates?
  • Can you tell me what your normal business hours are?
  • When there are new updates on my platform, will you let me know?

We find it beneficial to run these questions by any Pennsylvania website services firm before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Pennsylvania Website Support Plans and Tips

Companies in and around Pennsylvania often ask us for a web maintenance plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Pennsylvania business has a web maintenance plan to ensure optimum performance.

Read through this list of annual Pennsylvania website maintenance tasks to consider:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Pennsylvania.
  • Look at competitor websites (even those outside of Pennsylvania) to see if you are missing out on new functionality for your own customers.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Make sure structured data, open graph, and social links are working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Remove any unnecessary development or staging websites.

Check out this list of semi-annual Pennsylvania web support tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Make sure your website backup schedule is working and you have remote backups.
  • Make sure you're running an image optimization service.
  • Check if the website is throwing any console errors.

Check out this list of monthly Pennsylvania website support tasks to consider:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Maintenance Service in Pennsylvania

The starting price for our Pennsylvania website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Pennsylvania websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Pennsylvania businesses with mission-critical applications, we offer emergency Pennsylvania website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Pennsylvania, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Pennsylvania web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Pennsylvania website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Pennsylvania to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Pennsylvania who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Pennsylvania website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Website Maintenance Services throughout Pennsylvania

If you've been searching for experienced website maintenance and support agencies serving major cities throughout Pennsylvania, we'll be the website support team you want to contact. Our web maintenance experts frequently offer web maintenance and help in Allentown, Erie, Harrisburg, Lancaster, Philadelphia, Pittsburgh, Reading, Upper Darby, or York throughout Pennsylvania. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance firm will have you covered!

When looking for website experts to handle website maintenance and support in smaller cities throughout Pennsylvania, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Pennsylvania-area businesses. Whether your business is located in Back Mountain, Bethel Park, Carlisle, Chester, Drexel Hill, Easton, Horsham, Johnstown, Lebanon, Levittown, McCandless Township, McKeesport, Mount Lebanon, Norristown, Penn Hills, Radnor Township, Ross Township, Shaler Township, State College, Wilkes-Barre, Williamsport, or a different city, our web maintenance firm will be ready to help with all your Pennsylvania web support services!

Pennsylvania Website Maintenance Pricing

WebCitz offers discounted Pennsylvania website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client in Pennsylvania with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client in Pennsylvania with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Pennsylvania Website Management Pricing

For Pennsylvania site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing Pennsylvania client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Pennsylvania Website Maintenance & Support Pricing

For existing Pennsylvania website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing Pennsylvania client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing Pennsylvania client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Email Us

Let's Talk About Pennsylvania Web Maintenance!