Our team doesn't just build Pennsylvania websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance firm with a team of website experts that never outsources Pennsylvania web support to anyone.
We're the perfect choice for all of your Pennsylvania website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Pennsylvania web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Pennsylvania business with the right web developer resources to fix just about any problem. These are some examples of website issues that Pennsylvania website maintenance firms might fix:
Those services are just a taste of what Pennsylvania website support might look like. In fact, Pennsylvania web maintenance is basically anything a web developer or digital marketer does to your website.
We consider website maintenance a reactive service because most Pennsylvania website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. There are some website support services we can provide your Pennsylvania website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
There will come a time when every Pennsylvania website needs some sort of maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Pennsylvania web maintenance, so you'll be able to afford it! There are a few reasons why a website in Pennsylvania might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Pennsylvania business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Pennsylvania business after the work is done.
Most Pennsylvania web maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Pennsylvania website maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Pennsylvania website support requests. We've performed these Pennsylvania web maintenance services in the past, and would be happy to do it for you too!
Changes to your Pennsylvania website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
If your Pennsylvania website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Pennsylvania website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Pennsylvania website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Pennsylvania and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Pennsylvania or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Pennsylvania business.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Pennsylvania website and teach you how to use it.
It's important to setup conversion tracking for your Pennsylvania website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a Pennsylvania website that's slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Pennsylvania business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Pennsylvania website.
Interested in installing a caching plugin for your Pennsylvania website, but don't know how to set it up? We can recommend caching plugins, or we can install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Pennsylvania website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Pennsylvania web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Pennsylvania website. We've seen businesses in and around Pennsylvania lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Pennsylvania website? If your Pennsylvania site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Pennsylvania businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Pennsylvania websites:
We've managed Joomla and Magento platforms for Pennsylvania businesses in the past. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Pennsylvania website support company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your relationship with the Pennsylvania web maintenance team before you give them money or give them access to your website. You can ask these simple questions:
We find it beneficial to run these questions by any Pennsylvania website services agency before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Pennsylvania often ask us for a web support plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Pennsylvania business has a website support plan to ensure optimum performance.
Read through this list of annual Pennsylvania web maintenance tasks to consider:
Check out this list of semi-annual Pennsylvania web maintenance tasks to review:
Check out this list of monthly Pennsylvania website maintenance tasks to consider:
The starting price for our Pennsylvania website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Pennsylvania websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Pennsylvania, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Pennsylvania web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Pennsylvania website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Pennsylvania to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Pennsylvania who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Pennsylvania website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Pennsylvania, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Allentown, Erie, Harrisburg, Lancaster, Philadelphia, Pittsburgh, Reading, Upper Darby, or York throughout Pennsylvania. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Pennsylvania, we still hope you'll consider our website maintenance services. We have a full staff of dedicated website experts ready to help Pennsylvania-area businesses. Whether your business is located in Back Mountain, Bethel Park, Carlisle, Chester, Drexel Hill, Easton, Horsham, Johnstown, Lebanon, Levittown, McCandless Township, McKeesport, Mount Lebanon, Norristown, Penn Hills, Radnor Township, Ross Township, Shaler Township, State College, Wilkes-Barre, Williamsport, or a different city, our web support agency will be ready to help with all your Pennsylvania web maintenance services!
WebCitz offers discounted Pennsylvania website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Pennsylvania with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Pennsylvania site owners interested in proactive website and extension updates.
Example #1: You are an existing Pennsylvania client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.