Our team doesn't just build Prince Edward Island websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support company with a team of website experts that never outsources Prince Edward Island website maintenance to anyone.
This makes our web support company the perfect choice to provide all your Prince Edward Island website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Prince Edward Island web maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Prince Edward Island business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Prince Edward Island website maintenance firms, including:
Those services are just a taste of what Prince Edward Island website support might look like. Basically, Prince Edward Island web maintenance is anything a web developer or internet marketer does to change your website.
The reason we consider website maintenance to be a reactive service is that most Prince Edward Island website owners wouldn't want a web developer going into their website and changing things around without their knowledge. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Prince Edward Island website support services.
We're happy to help website owners in Prince Edward Island who need proactive website upkeep! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
You might want to check our Prince Edward Island web support service level agreements if you need off-hours support, including holidays and weekends. Please understand this service must be in place prior to having a website emergency that requires Prince Edward Island web maintenance services and support at night, on a weekend, or during a holiday break.
There will come a time when every Prince Edward Island website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Prince Edward Island web support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Prince Edward Island might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for web maintenance and support, consider your Prince Edward Island business's potential future needs.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Prince Edward Island business after the work is done.
Most website support services start with an email from you, the owner of the Prince Edward Island website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Prince Edward Island web maintenance services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Prince Edward Island website maintenance requests. Here are several examples of Prince Edward Island web support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Prince Edward Island website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
Let us check your Prince Edward Island website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Prince Edward Island website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update plugins and extensions on your Prince Edward Island website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Prince Edward Island and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Prince Edward Island business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Prince Edward Island business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Prince Edward Island website and teach you how to use it.
It's important to setup conversion tracking for your Prince Edward Island website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Prince Edward Island website? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Prince Edward Island business!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Prince Edward Island website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Prince Edward Island website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Prince Edward Island website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Prince Edward Island website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Would you like to make changes to your Prince Edward Island website based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Have you launched a new website or removed pages? You should create 301 redirects for your Prince Edward Island website. We've seen businesses in and around Prince Edward Island lose huge amounts of organic traffic due to widespread broken pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Want to learn how to make simple edits to your Prince Edward Island website? We'll be happy to help if your Prince Edward Island site was built on a platform we work with, such as WordPress, Shopify, or BigCommerce.
With years of experience developing websites for Prince Edward Island businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance firm for Prince Edward Island websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for Prince Edward Island businesses in the past. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
Ask the Prince Edward Island website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Prince Edward Island web support team before you give them money, provide them website access, and give them complete access to your website for one of their website support packages. Let's go over some simple questions to ask:
If you ask any Prince Edward Island website services company these questions before subscribing to their web support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Prince Edward Island often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Prince Edward Island business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Prince Edward Island web support tasks to review:
Here is a list of semi-annual Prince Edward Island website support tasks to consider:
Check out this list of monthly Prince Edward Island web maintenance tasks to consider:
The starting price for our Prince Edward Island website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Prince Edward Island websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Prince Edward Island businesses with mission-critical applications, we offer emergency Prince Edward Island website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Prince Edward Island, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Prince Edward Island web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Prince Edward Island website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Prince Edward Island to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Prince Edward Island who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Prince Edward Island website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Prince Edward Island website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Prince Edward Island with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Prince Edward Island with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Prince Edward Island site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Prince Edward Island client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Prince Edward Island website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Prince Edward Island client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Prince Edward Island client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.