Québec Website Maintenance Services

Support for Quebec Websites

Our team doesn't just build Quebec websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
18+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Quebec Businesses

We are a website support firm with a team of website experts that works from a single location and never outsources Quebec web maintenance services.

This makes our website maintenance firm the perfect choice to provide all your Quebec website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

We emphasize availability and communication for our Quebec website support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Quebec Websites

We view web maintenance to be a reactive support service that provides your Quebec business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Quebec website maintenance agencies, including:

  • Updating your website platform.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging the navigation menu of your Quebec website.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

The previously mentioned services are just a glimpse of what we view as possible Quebec website support services. In fact, Quebec web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Quebec Website Support

Most Quebec website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. When you choose to have our company maintain your Quebec website, we'll be your web support team on standby for any request. There are some web support services we can provide your Quebec website in a proactive manner though.

View Quebec Website Maintenance Pricing

Proactive Quebec Website Support

We're happy to help website owners in Quebec who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Quebec Website Management Pricing

Emergency Quebec Website Support

For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Quebec web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Quebec website support services and support at night, on a weekend, or during a holiday break.

View Emergency Quebec Website Support Pricing

Our website maintenance and support company is happy to provide Montréal, and Québec with fast website support services.

A Few of Our Web Maintenance & Support Specialists

Matt HDrew PTaylor DJustin FJake FDavid W

Who Needs Web Maintenance in Quebec

At some point in time, every Quebec website will require some form of website maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Quebec web support, so you'll be able to afford it! There are a few reasons why a website in Quebec might need maintenance:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Quebec website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality programmed in the past to work forever without any improvements.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". As a result, Magento 1.x ecommerce businesses in Quebec were looking for ecommerce developers to help migrate their websites.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the first two website support examples, listed above.
  • When the content on your Quebec website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of web maintenance is critical to ensuring your Quebec website is benefiting you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Quebec business's potential future needs.

How We Perform Quebec Web Maintenance

We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Quebec business after the tasks have been completed.

Most web support services start with an email from you, the owner of the Quebec website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

The process for Quebec website support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Web Maintenance Service List for Quebec Businesses

We are often asked for detailed examples of Quebec website maintenance requests that might come up after the launch of a website. Here are several examples of Quebec web support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Quebec Website Updates

Changes to your Quebec website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website support to keep content fresh for both search engines and visitors.

Quebec Page Speed Improvements

If your Quebec website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Updates

It's important to keep your Quebec website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Updates

If your Quebec website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Quebec and beyond, by making Google happy!

Setup Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Quebec business, or an ecommerce product.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Setup Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We'll happily install Google Tag Manager on your Quebec website and teach you how to use it.

Setup Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Quebec website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Optimize Images

Are large images slowing down your Quebec website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Setup Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Quebec business!

Review Error Log Files

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Integrate reCaptcha on Contact Forms

If spambots are attacking your Quebec website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Are you interested in installing a caching plugin in your Quebec website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Is your Quebec website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Quebec website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Quebec web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Quebec website. We've seen businesses in and around Quebec lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Quebec website? If your Quebec site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!

The Platforms We Maintain for Quebec Websites

We have a diverse team of web designers and web developers, for Quebec businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Quebec websites:

As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Quebec-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.

Questions to Ask Quebec Website Support Firms

Before signing up for any Quebec web maintenance package, it is important to ask the Quebec website maintenance company some questions about how their services work. This will help you get a better idea of the relationship you will have with the Quebec web support team before you give them money, provide them website access, and give them complete access to your website for one of their website support packages. You can ask these simple questions:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • When can I expect an average Quebec web maintenance request to be completed?
  • Do you outsource your Quebec website maintenance services?
  • What are your Quebec web support costs?
  • Do you have minimum deductions or minimum billable expenses for Quebec website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a Quebec website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Quebec Web Maintenance Plans and Tips

We are often asked for a web maintenance plan by larger companies in and around Quebec looking to establish routines and procedures within their IT department. We are happy to help your Quebec business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Read through this list of annual Quebec web support tasks to consider:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Quebec.
  • Look at competitor websites (even those outside of Quebec) to see if you are missing out on new functionality for your own customers.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Ensure that structured data, open graph, and social links are all working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Here is a list of semi-annual Quebec website support tasks to consider:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside Quebec and that your website backup schedule is working.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Here are a list of monthly Quebec web maintenance tasks to review:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there's anything wrong being reported within Google Search Console.
  • Provide some kind of update to your content to keep your website fresh.
  • Check if there are available platform or extension updates.

The Cost of Website Maintenance Service in Quebec

The starting price for our Quebec website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Quebec websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Quebec businesses with mission-critical applications, we offer emergency Quebec website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Quebec, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Quebec web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Quebec website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Quebec to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Quebec who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Quebec website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Quebec Website Maintenance Pricing

WebCitz offers discounted Quebec website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client in Quebec with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client in Quebec with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Quebec Website Management Pricing

For Quebec site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing Quebec client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Quebec Website Maintenance & Support Pricing

For existing Quebec website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing Quebec client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing Quebec client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Email Us

Let's Talk About Quebec Web Maintenance!