Our team doesn't just build Rhode Island websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance firm works out of a single location and never outsources Rhode Island web support.
We're the perfect choice for all of your Rhode Island website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Rhode Island web maintenance services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Rhode Island web maintenance companies might fix:
Those services are just a taste of what Rhode Island web support might look like. In fact, Rhode Island website support is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Rhode Island website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our firm to keep your Rhode Island website running smoothly. However, we can provide some proactive web support services for your Rhode Island website.
For website owners in Rhode Island interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you need off-hours support, including holidays and weekends, check out our Rhode Island web support service level agreements. It's important to set this up before you need Rhode Island website support services at night, on the weekend, or during a holiday.
Every Rhode Island website will need some web maintenance at some point. It's just that the internet changes all the time. Not to worry though, our Rhode Island website maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Rhode Island might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for website support and support, consider your Rhode Island business's potential future needs.
Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Rhode Island business after the work is done.
Most Rhode Island web support services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Rhode Island website support services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Rhode Island web maintenance requests after a website launches. We've performed these Rhode Island website maintenance services in the past, and would be happy to do it for you too!
Your Rhode Island website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web support to keep content fresh for both search engines and visitors.
We can analyze your Rhode Island website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
Keeping your Rhode Island website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Rhode Island website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Rhode Island and beyond!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Rhode Island, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We can add Google Tag Manager to your Rhode Island website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Rhode Island website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Rhode Island website that's slow because of large images? No problem at all! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Rhode Island business branding!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Rhode Island website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Rhode Island website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Rhode Island website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Rhode Island website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Would you like to make changes to your Rhode Island website based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Rhode Island website. We've seen businesses in and around Rhode Island lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Rhode Island website? If your Rhode Island site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For Rhode Island businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our website support company for Rhode Island websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Rhode Island businesses. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.
If you're thinking about signing up for any Rhode Island web maintenance package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your relationship with the Rhode Island website maintenance team before you give them money or give them access to your website. Let's go over some simple questions to ask:
If you ask these questions to a Rhode Island website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Rhode Island often ask us for a web support plan. Whether it's your website, hosting, or domain name, we'll make sure your Rhode Island business has a website support plan to ensure optimum performance.
Here is a list of annual Rhode Island web maintenance tasks to review:
Check out this list of semi-annual Rhode Island website maintenance tasks to review:
Check out this list of monthly Rhode Island web support tasks to consider:
The starting price for our Rhode Island website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Rhode Island websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Rhode Island businesses with mission-critical applications, we offer emergency Rhode Island website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Rhode Island, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Rhode Island web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Rhode Island website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Rhode Island to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Rhode Island who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Rhode Island website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support agencies serving major cities throughout Rhode Island, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Bristol, Lincoln, Newport, Portsmouth, Providence, or Warwick throughout Rhode Island. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance firm will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Rhode Island, we still hope you'll consider our web support services. We have a full staff of dedicated website experts ready to help Rhode Island-area businesses. Whether your business is located in Barrington, Burrillville, Charlestown, Cumberland Hill, East Greenwich, Exeter, Glocester, Greenville, Hopkinton, Middletown, Narragansett, Newport East, North Smithfield, Richmond, Scituate, Tiverton, Valley Falls, Wakefield-Peacedale, Warren, or a different city, our website support firm will be ready to help with all your Rhode Island web maintenance services!
WebCitz offers discounted Rhode Island website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Rhode Island with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Rhode Island with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Rhode Island site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Rhode Island client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Rhode Island website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Rhode Island client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Rhode Island client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.