Our team doesn't just build Saskatchewan websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance firm with a team of website experts that never outsources Saskatchewan web support to anyone.
Because of this, our website support firm is the best choice for all your Saskatchewan website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Saskatchewan web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Saskatchewan website maintenance clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Saskatchewan business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Saskatchewan website support:
These are just a few of the Saskatchewan web maintenance services we offer. Basically, Saskatchewan website maintenance is anything a web developer or internet marketer does to change your website.
We consider web support a reactive service because most Saskatchewan website owners don't want a developer messing with their website without their permission. You can count on our company to keep your Saskatchewan website running smoothly. There are some web maintenance services we can provide your Saskatchewan website in a proactive manner though.
We're happy to help website owners in Saskatchewan who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
You might want to check our Saskatchewan web support service level agreements if you need off-hours support, including holidays and weekends. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Saskatchewan website needs some sort of maintenance. It's because the internet is always changing. But don't worry, our Saskatchewan website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Saskatchewan might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Saskatchewan business's potential future needs.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Saskatchewan business after the work is done.
A Saskatchewan website maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Saskatchewan web support. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Saskatchewan web maintenance requests. The following are some examples of Saskatchewan web maintenance services we've provided in the past.
Changes to your Saskatchewan website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
If your Saskatchewan website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
It's important to keep your Saskatchewan website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Saskatchewan website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Saskatchewan and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Saskatchewan business, or an ecommerce product.
When people share links of your Saskatchewan business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Saskatchewan website and even teach you how to use it.
It's important to setup conversion tracking for your Saskatchewan website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Saskatchewan website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Saskatchewan business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Saskatchewan website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Saskatchewan website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Saskatchewan website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Saskatchewan web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Saskatchewan website. We've seen businesses in and around Saskatchewan lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Saskatchewan website? If your Saskatchewan site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Saskatchewan businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Saskatchewan websites on these platforms:
As a website support firm, we used to maintain and support Joomla and Magento websites for Saskatchewan-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Saskatchewan website support company some questions about their services before you sign up for a package. It'll give you a better idea of the relationship you'll have with the Saskatchewan web maintenance team before you pay them, give them website access, and give them full access to your hosting. Here are some simple questions to ask:
If you ask any Saskatchewan website services firm these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Saskatchewan often ask us for a web support plan to establish routines and procedures. We can help your Saskatchewan business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Saskatchewan web maintenance tasks to review:
Read through this list of semi-annual Saskatchewan website maintenance tasks to review:
Read through this list of monthly Saskatchewan web support tasks to review:
The starting price for our Saskatchewan website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Saskatchewan websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Saskatchewan businesses with mission-critical applications, we offer emergency Saskatchewan website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Saskatchewan, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Saskatchewan web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Saskatchewan website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Saskatchewan to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Saskatchewan who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Saskatchewan website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Saskatchewan website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Saskatchewan with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Saskatchewan with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Saskatchewan site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Saskatchewan client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Saskatchewan website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Saskatchewan client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Saskatchewan client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.