Our team doesn't just build Regina websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website support firm works out of a single location and never outsources Regina web maintenance.
We're the perfect choice for all of your Regina website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Regina web support clients. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Regina website support companies might fix:
The previously mentioned services are just a glimpse of what we view as possible Regina website maintenance services. In fact, Regina web support is basically anything a web developer or digital marketer does to your website.
Most Regina website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. You can count on our firm to keep your Regina website running smoothly. However, we can offer some proactive Regina web maintenance services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Regina-area websites, our website maintenance firm also offers Saskatoon, small businesses and large corporations help with their websites.
Every Regina website will need some web maintenance at some point. It's just that the internet changes all the time. But don't worry, our Regina website maintenance costs aren't too high, so you can afford it! Here are some common reasons why a website in Regina might require web support services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Regina business's potential future needs.
Our professional web support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Regina business after the work is done.
Most Regina website support services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Regina web maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We're often asked for examples of Regina web support requests after a website launches. We've performed these Regina website support services in the past, and would be happy to do it for you too!
A simple change to your Regina website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
Let us check your Regina website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
If your Regina website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update plugins and extensions on your Regina website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Regina and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Regina or an ecommerce product.
When people share links of your Regina business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Regina website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Regina website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Regina website slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Regina business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Regina website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Regina website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Regina website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Regina web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Regina website. We've seen businesses in and around Regina lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Regina website? If your Regina site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Regina businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Regina websites on these platforms:
As a website support company, we used to maintain and support Joomla and Magento websites for Regina-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Regina web maintenance package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your future experience with their expert Saskatchewan website maintenance services before you submit payment or provide website access. Here are some simple questions to ask:
If you ask any Regina website services company these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around Regina often ask us for a website support plan. Whether it's your website, hosting, or domain name, we'll make sure your Regina business has a web maintenance plan to ensure optimum performance.
Check out this list of annual Regina web maintenance tasks to review:
Read through this list of semi-annual Regina website maintenance tasks to review:
Here are a list of monthly Regina web support tasks to review:
The starting price for our Regina website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Regina websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Regina, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Regina web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Regina website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Regina to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Regina who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Regina website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Regina website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Regina with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Regina site owners interested in proactive website and extension updates.
Example #1: You are an existing Regina client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.