Our team doesn't just build South Carolina websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support company with a team of website experts that never outsources South Carolina web maintenance to anyone.
This makes our web maintenance company the perfect choice to provide all your South Carolina website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your South Carolina web support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your South Carolina business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from South Carolina web maintenance firms, including:
These are just a few of the South Carolina web support services we offer. In fact, South Carolina website support is basically anything a web developer or digital marketer does to your website.
The reason we consider web maintenance to be a reactive service is that most South Carolina website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our agency to keep your South Carolina website running smoothly. However, we can offer some proactive South Carolina website maintenance services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our South Carolina web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires South Carolina web support services and support at night, on a weekend, or during a holiday break.
Our website maintenance and support company is happy to provide Aiken, Charleston, Columbia, Florence, Greenville, Hilton Head Island, Mount Pleasant, Myrtle Beach, North Charleston, Rock Hill, and Summerville with fast website support services.
There will come a time when every South Carolina website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our South Carolina web maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in South Carolina might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your South Carolina business when planning budgets and schedules for website maintenance and support.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your South Carolina business after the work is done.
Most web maintenance services start with an email from you, the owner of the South Carolina website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for South Carolina web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of South Carolina web support requests. Here are several examples of South Carolina website support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your South Carolina website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
We can analyze your South Carolina website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
If your South Carolina website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your South Carolina website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout South Carolina and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in South Carolina or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your South Carolina business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We'll happily install Google Tag Manager on your South Carolina website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your South Carolina website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your South Carolina website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your South Carolina business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your South Carolina website.
Are you interested in installing a caching plugin in your South Carolina website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your South Carolina website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your South Carolina website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your South Carolina web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your South Carolina website to prevent broken pages from hurting your SEO. Businesses in and around South Carolina have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your South Carolina website? If your South Carolina site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for South Carolina businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency for South Carolina websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of South Carolina businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
Ask the South Carolina web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the South Carolina website maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their web support packages. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any South Carolina website services company before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around South Carolina often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your South Carolina business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual South Carolina web support tasks to review:
Here is a list of semi-annual South Carolina website support tasks to consider:
Read through this list of monthly South Carolina web maintenance tasks to review:
The starting price for our South Carolina website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for South Carolina websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For South Carolina businesses with mission-critical applications, we offer emergency South Carolina website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in South Carolina, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your South Carolina web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective South Carolina website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in South Carolina to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in South Carolina who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your South Carolina website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout South Carolina, we'll be the website support team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Aiken, Charleston, Columbia, Florence, Greenville, Hilton Head Island, Mount Pleasant, Myrtle Beach, North Charleston, Rock Hill, or Summerville throughout South Carolina. From simple website updates and platform upgrades, to website training and emergency support, our web support company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout South Carolina, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help South Carolina-area businesses. Whether your business is located in Bear Swamp, Beaufort, Berea, Brushy Creek, Cayce, Clemson, Conway, Danwood, Dentsville, Dutch Fork, Easley, Forest Acres, Gaffney, Gantt, Hanahan, Highland, Horrell Hill, Irmo, James Island, Johns Island, Ladson, Newberry, North Augusta, North Myrtle Beach, Orangeburg, Parker, Pontiac, Red Hill, Seven Oaks, Shaw-Horatio, Simpsonville, St. Andrews, St. Helena, Waccamaw, Wade Hampton, West Columbia, or a different city, our web maintenance company will be ready to help with all your South Carolina web support services!
WebCitz offers discounted South Carolina website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in South Carolina with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in South Carolina with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For South Carolina site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing South Carolina client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing South Carolina website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing South Carolina client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing South Carolina client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.