Our team doesn't just build Aiken websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support company with a team of website experts that never outsources Aiken web maintenance to anyone.
This makes our web maintenance company the perfect choice to provide all your Aiken website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Aiken web support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Aiken business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Aiken web maintenance firms, including:
Those services are just a taste of what Aiken web support might look like. In fact, Aiken website support is basically anything a web developer or digital marketer does to your website.
Most Aiken website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Aiken website maintenance services.
We're happy to help website owners in Aiken who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Aiken-area websites, our web support agency also offers Charleston, Columbia, Florence, Greenville, Hilton Head Island, Mount Pleasant, Myrtle Beach, North Charleston, Rock Hill, and Summerville small businesses and large corporations help with their websites.
There will come a time when every Aiken website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Aiken website maintenance, so you'll be able to afford it! There are a few reasons why a website in Aiken might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Aiken business's potential future needs.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Aiken business after the work is done.
Most web maintenance services start with an email from you, the owner of the Aiken website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Aiken website maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Aiken website support requests. Here are several examples of Aiken web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Aiken website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.
Let us check your Aiken website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
It's important to keep your Aiken website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Aiken website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Aiken and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Aiken business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Aiken website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Aiken website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Aiken website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Aiken business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Aiken website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Aiken website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Aiken website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Aiken website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Aiken web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Aiken website. We've seen businesses in and around Aiken lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Aiken website? If your Aiken site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Aiken businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Aiken websites:
We've managed Joomla and Magento platforms for Aiken businesses in the past. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Aiken website support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their professional South Carolina website maintenance services before you submit payment and provide website access. You can ask these simple questions:
We find it beneficial to run these questions by any Aiken website services firm before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Aiken often ask us for a web support plan to establish routines and procedures. We are happy to help your Aiken business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Aiken web maintenance tasks to consider:
Read through this list of semi-annual Aiken website maintenance tasks to review:
Here are a list of monthly Aiken web support tasks to review:
The starting price for our Aiken website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Aiken websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Aiken, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Aiken web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Aiken website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Aiken to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Aiken who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Aiken website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Aiken website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Aiken with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Aiken site owners interested in proactive website and extension updates.
Example #1: You are an existing Aiken client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.