Our team doesn't just build Hilton Head Island websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance firm with a team of website experts that works from a single location and never outsources Hilton Head Island website support services.
This makes our web maintenance firm the perfect choice to provide all your Hilton Head Island website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Hilton Head Island web support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view website maintenance to be a reactive support service that provides your Hilton Head Island business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Hilton Head Island web maintenance agencies, including:
These are just a few of the Hilton Head Island website maintenance services we offer. In fact, Hilton Head Island web support is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Hilton Head Island website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. Our company will be your web support team on standby for any questions you have. However, we can offer some proactive Hilton Head Island website maintenance services.
We're happy to help website owners in Hilton Head Island who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Hilton Head Island-area websites, our web support company also offers Aiken, Charleston, Columbia, Florence, Greenville, Mount Pleasant, Myrtle Beach, North Charleston, Rock Hill, and Summerville small businesses and large corporations help with their websites.
At some point in time, every Hilton Head Island website will require some form of web maintenance. The reason is simply that the internet is always changing. Not to worry though, our Hilton Head Island website maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Hilton Head Island might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for website support and support, consider your Hilton Head Island business's potential future needs.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Hilton Head Island business after the tasks have been completed.
Most web support services start with an email from you, the owner of the Hilton Head Island website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Hilton Head Island website support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Hilton Head Island web maintenance requests that might come up after the launch of a website. Here are several examples of Hilton Head Island website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Hilton Head Island website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.
Let us check your Hilton Head Island website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
Keeping your Hilton Head Island website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update plugins and extensions on your Hilton Head Island website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Hilton Head Island and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Hilton Head Island business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Hilton Head Island business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Hilton Head Island website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Hilton Head Island website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Hilton Head Island website that's slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Hilton Head Island business!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Hilton Head Island website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Hilton Head Island website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Hilton Head Island website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Hilton Head Island website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Would you like to make changes to your Hilton Head Island website based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? Make sure your Hilton Head Island website has 301 redirects to prevent or at least minimize 404 errors. Having broken pages will cost your Hilton Head Island business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Need help learning how to make simple changes to your Hilton Head Island website? If your Hilton Head Island site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Hilton Head Island businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website support company for Hilton Head Island websites tends to service only the following platforms:
As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Hilton Head Island-area businesses. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.
Before signing up for any Hilton Head Island web maintenance package, it is important to ask the Hilton Head Island website maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their expert South Carolina website support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask any Hilton Head Island website services company these questions before subscribing to their web support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a web maintenance plan by larger companies in and around Hilton Head Island looking to establish routines and procedures within their IT department. We are happy to help your Hilton Head Island business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Hilton Head Island web support tasks to review:
Read through this list of semi-annual Hilton Head Island website support tasks to review:
Read through this list of monthly Hilton Head Island web maintenance tasks to review:
The starting price for our Hilton Head Island website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Hilton Head Island websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Hilton Head Island, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Hilton Head Island web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Hilton Head Island website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Hilton Head Island to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Hilton Head Island who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Hilton Head Island website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Hilton Head Island website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Hilton Head Island with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Hilton Head Island site owners interested in proactive website and extension updates.
Example #1: You are an existing Hilton Head Island client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.