Myrtle Beach, SC Website Maintenance Services

Support for Myrtle Beach Websites

Our team doesn't just build Myrtle Beach websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for Myrtle Beach, SC Businesses

We're a web maintenance firm with a team of website experts that never outsources Myrtle Beach web support to anyone.

Because of this, our website support firm is the best choice for all your Myrtle Beach website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Myrtle Beach web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

You'll enjoy working with our team for your Myrtle Beach website maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Myrtle Beach, SC Websites

We see web maintenance as a reactive support service where we provide your Myrtle Beach business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Myrtle Beach website support:

  • Upgrading your website platform to the latest version.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new products or services.
  • Freshen up your blog with new content.
  • Rearranging your Myrtle Beach site's navigation menu.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Making your website look and feel better.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

Those services are just a taste of what Myrtle Beach web maintenance might look like. In fact, Myrtle Beach website maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Myrtle Beach Website Support

Most Myrtle Beach website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. Our company will be your web support team on standby for any questions you have. There are some web maintenance services we can provide your Myrtle Beach website in a proactive manner though.

View Myrtle Beach Website Maintenance Pricing

Proactive Myrtle Beach Website Support

For website owners in Myrtle Beach interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Myrtle Beach Website Management Pricing

In addition to supporting Myrtle Beach-area websites, our web maintenance company also offers Aiken, Charleston, Columbia, Florence, Greenville, Hilton Head Island, Mount Pleasant, North Charleston, Rock Hill, and Summerville small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Micah SJustin FDana CJake FDavid WDrew P

Who Needs Web Support in Myrtle Beach, SC

There will come a time when every Myrtle Beach website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Myrtle Beach website support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Myrtle Beach might need maintenance:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your Myrtle Beach website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. There's no way you can expect custom web functionality to work forever.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Because of that, Magento 1.x ecommerce businesses in Myrtle Beach were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Myrtle Beach website will need to be reviewed for security exploits and cleaned of malware. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web maintenance examples.
  • You need to refresh your Myrtle Beach website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Keeping your Myrtle Beach website up to date is key to its success.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Myrtle Beach business's potential future needs.

How We Perform Myrtle Beach, SC Web Support

It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Myrtle Beach business after the work is done.

A Myrtle Beach web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

For requests that originate from phone or live chat, a similar process to handling your Myrtle Beach web maintenance services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Website Maintenance Service List for Myrtle Beach, SC Businesses

After the launch of a website, we're often asked for detailed examples of Myrtle Beach web support requests. The following are some examples of Myrtle Beach website support services we've provided in the past.

Simple Myrtle Beach Website Changes

Changes to your Myrtle Beach website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.

Myrtle Beach Website Speed Improvements

Let us check your Myrtle Beach website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Updates

Keeping your Myrtle Beach website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Extension / Plugin Updates

It's important to update your Myrtle Beach website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Myrtle Beach and beyond!

Setup Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Myrtle Beach, and ecommerce product or some other common data type.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Setup Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Myrtle Beach website and even give you a crash course in using Google Tag Manager.

Setup Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Myrtle Beach website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Do you have a Myrtle Beach website that's slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Setup Live Chat

Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Myrtle Beach business!

Review Error Logs for Issues

Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Myrtle Beach website.

Setup a Caching Plugin

Looking to install a caching plugin on your Myrtle Beach website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

IP Address Restrictions

Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Create Website Backups

Would you like a backup of your Myrtle Beach website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Testing Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Create A/B Testing Rules

Would you like to make changes to your Myrtle Beach website based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Add 301 Redirects

Have you launched a new website or removed pages? You will want to create 301 redirects for your Myrtle Beach website to prevent broken pages from hurting your SEO. Having broken pages will cost your Myrtle Beach business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.

Offer Website Training

Need help learning how to make simple changes to your Myrtle Beach website? If your Myrtle Beach site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Myrtle Beach, SC Websites

With years of experience developing websites for Myrtle Beach businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance agency for Myrtle Beach websites tends to service only the following platforms:

As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Myrtle Beach-area businesses. The reason we moved away from those platforms was to let our website support experts focus more on training and support.

Questions to Ask Myrtle Beach, SC Web Maintenance Firms

Ask the Myrtle Beach web support company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their professional South Carolina web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • What is the turnaround time for Myrtle Beach web maintenance requests?
  • Are you outsourcing your Myrtle Beach website maintenance services?
  • How much might it cost to maintain an average Myrtle Beach website?
  • Do you have minimum deductions or minimum billable expenses for Myrtle Beach website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • How will I know about new updates to my platform?

We find it beneficial to run these questions by any Myrtle Beach website services firm before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Myrtle Beach, SC Web Maintenance Plans and Tips

Companies in and around Myrtle Beach often ask us for a website maintenance plan to establish routines and procedures. We can help your Myrtle Beach business set up a web support plan so all aspects of your website, hosting, and domain name are monitored regularly.

Here is a list of annual Myrtle Beach website support tasks to review:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Take a look at the websites of your competitors (even those outside Myrtle Beach) to see if you're missing out on anything.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Ensure that structured data, open graph, and social links are all working.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Remove any unnecessary development or staging websites.

Read through this list of semi-annual Myrtle Beach web maintenance tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Make sure your SSL certificate isn't expiring soon.
  • Make sure you have remote backups outside Myrtle Beach and that your website backup schedule is working.
  • Make sure you're running an image optimization service.
  • Check if the website is throwing any console errors.

Read through this list of monthly Myrtle Beach web maintenance tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there's anything wrong being reported within Google Search Console.
  • Provide some kind of update to your content to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Maintenance Service in Myrtle Beach, SC

The starting price for our Myrtle Beach website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Myrtle Beach websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Myrtle Beach, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Myrtle Beach web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Myrtle Beach website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Myrtle Beach to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Myrtle Beach who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Myrtle Beach website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Myrtle Beach Website Maintenance Pricing

WebCitz offers discounted Myrtle Beach website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Myrtle Beach with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Myrtle Beach Website Management Pricing

For Myrtle Beach site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Myrtle Beach client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
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