Our team doesn't just build Myrtle Beach websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance firm with a team of website experts that never outsources Myrtle Beach web support to anyone.
Because of this, our website support firm is the best choice for all your Myrtle Beach website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Myrtle Beach web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Myrtle Beach website maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Myrtle Beach business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Myrtle Beach website support:
Those services are just a taste of what Myrtle Beach web maintenance might look like. In fact, Myrtle Beach website maintenance is basically anything a web developer or digital marketer does to your website.
Most Myrtle Beach website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. Our company will be your web support team on standby for any questions you have. There are some web maintenance services we can provide your Myrtle Beach website in a proactive manner though.
For website owners in Myrtle Beach interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Myrtle Beach-area websites, our web maintenance company also offers Aiken, Charleston, Columbia, Florence, Greenville, Hilton Head Island, Mount Pleasant, North Charleston, Rock Hill, and Summerville small businesses and large corporations help with their websites.
There will come a time when every Myrtle Beach website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Myrtle Beach website support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Myrtle Beach might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Myrtle Beach business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Myrtle Beach business after the work is done.
A Myrtle Beach web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Myrtle Beach web maintenance services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Myrtle Beach web support requests. The following are some examples of Myrtle Beach website support services we've provided in the past.
Changes to your Myrtle Beach website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
Let us check your Myrtle Beach website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
Keeping your Myrtle Beach website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Myrtle Beach website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Myrtle Beach and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Myrtle Beach, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Myrtle Beach website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Myrtle Beach website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Myrtle Beach website that's slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Myrtle Beach business!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Myrtle Beach website.
Looking to install a caching plugin on your Myrtle Beach website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Myrtle Beach website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Would you like to make changes to your Myrtle Beach website based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Myrtle Beach website to prevent broken pages from hurting your SEO. Having broken pages will cost your Myrtle Beach business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your Myrtle Beach website? If your Myrtle Beach site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Myrtle Beach businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance agency for Myrtle Beach websites tends to service only the following platforms:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Myrtle Beach-area businesses. The reason we moved away from those platforms was to let our website support experts focus more on training and support.
Ask the Myrtle Beach web support company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their professional South Carolina web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Myrtle Beach website services firm before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Myrtle Beach often ask us for a website maintenance plan to establish routines and procedures. We can help your Myrtle Beach business set up a web support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Myrtle Beach website support tasks to review:
Read through this list of semi-annual Myrtle Beach web maintenance tasks to review:
Read through this list of monthly Myrtle Beach web maintenance tasks to review:
The starting price for our Myrtle Beach website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Myrtle Beach websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Myrtle Beach, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Myrtle Beach web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Myrtle Beach website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Myrtle Beach to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Myrtle Beach who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Myrtle Beach website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Myrtle Beach website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Myrtle Beach with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Myrtle Beach site owners interested in proactive website and extension updates.
Example #1: You are an existing Myrtle Beach client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.