Summerville, SC Website Maintenance Services

Support for Summerville Websites

Our team doesn't just build Summerville websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Summerville, SC Businesses

We're a website support company with a team of website experts that never outsources Summerville website maintenance to anyone.

This makes our web support company the perfect choice to provide all your Summerville website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

Our team puts a lot of emphasis on availability and communication for Summerville web maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Summerville, SC Websites

We see web maintenance as a reactive support service where we provide your Summerville business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Summerville website maintenance firms, including:

  • Making sure your website's platform is up to date.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Summerville website's navigation menu.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

Those services are just a taste of what Summerville website support might look like. Basically, Summerville web maintenance is anything a web developer or internet marketer does to change your website.

Reactive Summerville Website Support

The reason we consider website maintenance to be a reactive service is that most Summerville website owners wouldn't want a web developer going into their website and changing things around without their knowledge. Our agency will be your web support team on standby for any questions you have. However, we can provide some proactive website support services for your Summerville website.

View Summerville Website Maintenance Pricing

Proactive Summerville Website Support

For website owners in Summerville interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Summerville Website Management Pricing

In addition to supporting Summerville-area websites, our web maintenance agency also offers Aiken, Charleston, Columbia, Florence, Greenville, Hilton Head Island, Mount Pleasant, Myrtle Beach, North Charleston, Rock Hill, small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Website Maintenance in Summerville, SC

There will come a time when every Summerville website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Summerville web support costs aren't too high, so you can afford it! Website maintenance in Summerville might be needed for these reasons:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Summerville website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality from the past to work forever.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Summerville-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two website support examples.
  • You need to refresh your Summerville website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Keeping your Summerville website up to date is key to its success.

There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Summerville business's potential future needs.

How We Perform Summerville, SC Web Maintenance

It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Summerville business after the work is done.

Most web support services start with an email from you, the owner of the Summerville website. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

The process for Summerville website support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Web Maintenance Service List for Summerville, SC Businesses

After the launch of a website, we're often asked for detailed examples of Summerville web maintenance requests. Here are several examples of Summerville website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Summerville Website Tweaks

Your Summerville website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web support to keep content fresh for both search engines and visitors.

Summerville Page Speed Improvements

We can analyze your Summerville website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Patches

If your Summerville website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update your Summerville website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Google Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Summerville and beyond!

Add Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Summerville, and ecommerce product or some other common data type.

Implement Open Graph on Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Summerville business.

Setup Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Summerville website and teach you how to use it.

Setup Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Summerville website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Image Compression (Optimization)

Are large images slowing down your Summerville website? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Integrate a Live Chat

Do you want to try live chat on your website? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Summerville business branding!

Review Error Log Files

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Summerville website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Looking to install a caching plugin on your Summerville website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!

Send Website Emails Over SMTP

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

IP Address Restrictions

Is your Summerville website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Create Website Backups

Is it time to make a backup of your Summerville website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!

Create A/B Testing Rules

Are you a fan of making Summerville web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.

Setup 301 Redirects

Have you launched a new website or removed pages? You should create 301 redirects for your Summerville website. Businesses in and around Summerville have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.

Offer Website Training

Do you need help learning how to make changes to your Summerville website? Let us know what training you need if your Summerville site was built on a platform we work with, like WordPress or Shopify!

The Platforms We Maintain for Summerville, SC Websites

With years of experience developing websites for Summerville businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Summerville websites on these platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Summerville businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.

Questions to Ask Summerville, SC Website Support Firms

Ask the Summerville web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their professional South Carolina web support services before you submit payment and provide website access. Here are some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • When can I expect an average Summerville website support request to be completed?
  • Do you outsource your Summerville web maintenance services?
  • How much does Summerville website maintenance cost?
  • Do you have minimum deductions or minimum billable expenses for Summerville website updates?
  • What are your normal hours of operation?
  • Will you keep me informed about new updates within my platform?

If you ask these questions to a Summerville website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Summerville, SC Website Support Plans and Tips

Companies in and around Summerville often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Summerville business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Check out this list of annual Summerville website maintenance tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Summerville.
  • Check out competitor sites (even those outside of Summerville) to see if you're missing out on any competitive advantages they have over you.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Verify structured data, open graph, and social links are all working properly.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Summerville web support tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Find out if your SSL certificate will expire soon.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Summerville.
  • Make sure you're running an image optimization service.
  • See if there are any console errors on the website.

Read through this list of monthly Summerville website support tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check your website for performance issues after recent updates or changes.
  • Check Google Search Console for any coverage issues.
  • Provide some kind of update to your content to keep your website fresh.
  • Check if there are available platform or extension updates.

The Cost of Web Maintenance Service in Summerville, SC

The starting price for our Summerville website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Summerville websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Summerville, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Summerville web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Summerville website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Summerville to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Summerville who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Summerville website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Summerville Website Maintenance Pricing

WebCitz offers discounted Summerville website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Summerville with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Summerville Website Management Pricing

For Summerville site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Summerville client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
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