Our team doesn't just build Tennessee websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance firm with a team of website experts that works from a single location and never outsources Tennessee website support services.
We're the perfect choice for all of your Tennessee web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Tennessee website maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Tennessee business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Tennessee website support firms might fix:
Those services are just a taste of what Tennessee web maintenance might look like. Basically, Tennessee website maintenance is anything a web developer or internet marketer does to change your website.
Most Tennessee website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. You can count on our agency to keep your Tennessee website running smoothly. There are some web maintenance services we can provide your Tennessee website in a proactive manner though.
We're happy to help website owners in Tennessee who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you need off-hours support, including holidays and weekends, check out our Tennessee web support service level agreements. It's important to set this up before you need Tennessee website maintenance services at night, on the weekend, or during a holiday.
Our website maintenance and support company is happy to provide Brentwood, Chattanooga, Cleveland, Columbia, Franklin, Jackson, Johnson City, Kingsport, Knoxville, Memphis, Murfreesboro, Nashville, and Spring Hill with fast website support services.
At some point in time, every Tennessee website will require some form of website support. It's just that the internet changes all the time. However, we don't charge a lot for Tennessee web maintenance, so you'll be able to afford it! There are a few reasons why a website in Tennessee might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for website maintenance and support, consider your Tennessee business's potential future needs.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Tennessee business after the tasks have been completed.
Most Tennessee web maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Tennessee website maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Tennessee website support requests that might come up after the launch of a website. We've performed these Tennessee web maintenance services in the past, and would be happy to do it for you too!
Changes to your Tennessee website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
We can analyze your Tennessee website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
If your Tennessee website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Tennessee website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Tennessee and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Tennessee business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We'll happily install Google Tag Manager on your Tennessee website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Tennessee website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Tennessee website slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Tennessee business!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Tennessee website.
Looking to install a caching plugin on your Tennessee website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Tennessee website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Tennessee website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Tennessee web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Tennessee website. We've seen businesses in and around Tennessee lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Tennessee website? If your Tennessee site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Tennessee businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Tennessee websites:
As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Tennessee-area businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.
Before signing up for any Tennessee web maintenance package, it is important to ask the Tennessee website maintenance company some questions about how their services work. By doing this, you'll be able to better understand your relationship with the Tennessee web support team before you give them money or give them access to your website. You can ask these simple questions:
If you ask these questions to a Tennessee website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around Tennessee looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Tennessee business has a web maintenance plan to ensure optimum performance.
Read through this list of annual Tennessee website maintenance tasks to consider:
Read through this list of semi-annual Tennessee web support tasks to review:
Read through this list of monthly Tennessee website support tasks to review:
The starting price for our Tennessee website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Tennessee websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Tennessee businesses with mission-critical applications, we offer emergency Tennessee website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Tennessee, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Tennessee web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Tennessee website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Tennessee to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Tennessee who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Tennessee website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support agencies serving major cities throughout Tennessee, we'll be the website support team you want to contact. Our web maintenance experts frequently offer web maintenance and help in Brentwood, Chattanooga, Cleveland, Columbia, Franklin, Jackson, Johnson City, Kingsport, Knoxville, Memphis, Murfreesboro, Nashville, or Spring Hill throughout Tennessee. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance firm will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Tennessee, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Tennessee-area businesses. Whether your business is located in Almaville, Alpha, Athens, Bloomingdale, Bluff City-Piney Flats, Bristol, Brownsville, Cedars, Chilhowee, Concord, Cookeville, Dickson, Dyersburg, East Brainerd, East Ridge, Elizabethton, Farragut, Gallatin, Goodlettsville, Greeneville, Hardin Valley, Karns, Lanier, Lawrenceburg, Lebanon, Lewisburg, Martha-Laguardo, Martin, Maryville, McMinnville, Metropolitan Government, Middle Valley, Millington, Morristown, Mount Juliet, Northeast Wilson, Oak Ridge, Powell, Red Bank, Sevierville, Shelbyville, Snow Hill, Soddy-Daisy, St. Bethlehem, Sulphur Springs, Tullahoma, Union City, West Bradley, West Chester, or a different city, our web maintenance firm will be ready to help with all your Tennessee web support services!
WebCitz offers discounted Tennessee website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Tennessee with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Tennessee with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Tennessee site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Tennessee client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Tennessee website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Tennessee client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Tennessee client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.