Chattanooga, TN Website Maintenance Services

Support for Chattanooga Websites

Our team doesn't just build Chattanooga websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Chattanooga, TN Businesses

Our website support company works out of a single location and never outsources Chattanooga website maintenance.

We're the perfect choice for all of your Chattanooga web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

Our team puts a lot of emphasis on availability and communication for Chattanooga website support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Chattanooga, TN Websites

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Chattanooga web maintenance agencies might fix:

  • Making sure your website's platform is up to date.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Staying fresh with new blog content.
  • Rearranging your Chattanooga site's navigation menu.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Making your website look and feel better.
  • Fixing Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

The previously mentioned services are just a glimpse of what we view as possible Chattanooga website maintenance services. In fact, Chattanooga web support is really anything a web developer or digital marketer does to your website to change it in some manner.

Reactive Chattanooga Website Support

Most Chattanooga website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. Our company will be your web support team on standby for any questions you have. However, we can offer some proactive Chattanooga website maintenance services.

View Chattanooga Website Maintenance Pricing

Proactive Chattanooga Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Chattanooga Website Management Pricing

If you live in Chattanooga, you probably love the Chattanooga Mocs basketball team. Go Chattanooga Mocs! In addition to supporting Chattanooga-area websites, our web support company also offers Brentwood, Cleveland, Columbia, Franklin, Jackson, Johnson City, Kingsport, Knoxville, Memphis, Murfreesboro, Nashville, and Spring Hill small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Web Maintenance in Chattanooga, TN

Every Chattanooga website will need some web maintenance at some point. It's just that the internet changes all the time. But don't worry, our Chattanooga website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Chattanooga might need maintenance:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Chattanooga website was originally developed to support. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. There's no way you can expect custom web functionality to work forever.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Because of that, Magento 1.x ecommerce businesses in Chattanooga were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • An owner of a Chattanooga website who has been infected by malware or some other kind of malicious activity needs to check the site for exploits and clean it up. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web support examples.
  • You need to refresh your Chattanooga website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. This type of website support is critical to ensuring your Chattanooga website is benefiting you.

As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for web maintenance and support, consider your Chattanooga business's potential future needs.

How We Perform Chattanooga, TN Website Maintenance

Our professional web support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Chattanooga business after the work is done.

Most Chattanooga website support services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

The process for Chattanooga web maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Web Maintenance Service List for Chattanooga, TN Businesses

We're often asked for examples of Chattanooga website maintenance requests after a website launches. We've performed these Chattanooga web support services in the past, and would be happy to do it for you too!

Simple Chattanooga Website Tweaks

Changes to your Chattanooga website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website support to keep content fresh for both search engines and visitors.

Chattanooga Site Performance Improvements

Let us check your Chattanooga website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Patches

Keeping your Chattanooga website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Extension / Plugin Updates

It's important to update your Chattanooga website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Chattanooga and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Chattanooga or an ecommerce product.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Chattanooga business.

Setup Google Tag Manager

Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We'll happily install Google Tag Manager on your Chattanooga website and teach you how to use it.

Setup Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Chattanooga website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Optimization

Is your Chattanooga website slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Would you like to try live chat? If you'd like us to recommend the best live chat system for your Chattanooga business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Log Files

Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Setup reCaptcha on Forms

To reduce unwanted submissions on your Chattanooga website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Are you interested in installing a caching plugin in your Chattanooga website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Implement SMTP Email

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

IP Address Restrictions

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Backup Your Website Files

Would you like a backup of your Chattanooga website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!

Create A/B Testing Rules

Are you a fan of making Chattanooga web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Do you have a new website or are you removing pages? You will want to create 301 redirects for your Chattanooga website to prevent broken pages from hurting your SEO. Businesses in and around Chattanooga have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.

Offer Website Training

Need help learning how to make simple changes to your Chattanooga website? We'll be happy to help if your Chattanooga site was built on a platform we work with, such as WordPress or Shopify.

The Platforms We Maintain for Chattanooga, TN Websites

For Chattanooga businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Chattanooga websites on these platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Chattanooga businesses. The reason we moved away from those platforms was to let our website support experts focus more on training and support.

Questions to Ask Chattanooga, TN Web Maintenance Agencies

If you're thinking about signing up for any Chattanooga website maintenance package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your future experience with their premium Tennessee website support services before you submit payment or provide website access. Here are some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • When can I expect an average Chattanooga web maintenance request to be completed?
  • Is your Chattanooga website maintenance outsourced?
  • How much might it cost to maintain an average Chattanooga website?
  • Do you have minimum deductions or minimum billable expenses for Chattanooga website updates?
  • What are your normal hours of operation?
  • How will I know about new updates to my platform?

If you ask any Chattanooga website services agency these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

Chattanooga, TN Web Maintenance Plans and Tips

Larger companies in and around Chattanooga often ask us for a web maintenance plan. Whether it's your website, hosting, or domain name, we'll make sure your Chattanooga business has a website maintenance plan to ensure optimum performance.

Check out this list of annual Chattanooga web support tasks to review:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Chattanooga.
  • Take a look at the websites of your competitors (even those outside Chattanooga) to see if you're missing out on anything.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Verify structured data, open graph, and social links are all working properly.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Delete any development or staging websites you don't need.

Read through this list of semi-annual Chattanooga website support tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Ensure you have access to your DNS in case you need to change anything.
  • Make sure your SSL certificate isn't expiring soon.
  • Make sure you have remote backups outside Chattanooga and that your website backup schedule is working.
  • Make sure you're running an image optimization service.
  • Make sure the website doesn't throw any console errors.

Read through this list of monthly Chattanooga web maintenance tasks to review:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Provide some kind of update to your content to keep your website fresh.
  • See if there are any updates for your website platform or extensions.

The Cost of Website Maintenance Service in Chattanooga, TN

The starting price for our Chattanooga website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Chattanooga websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Chattanooga, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Chattanooga web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Chattanooga website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Chattanooga to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Chattanooga who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Chattanooga website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Chattanooga Website Maintenance Pricing

WebCitz offers discounted Chattanooga website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Chattanooga with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Chattanooga Website Management Pricing

For Chattanooga site owners interested in proactive website and extension updates.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Chattanooga client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
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