Our team doesn't just build Cleveland websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance firm works out of a single location and never outsources Cleveland website support.
This makes our web maintenance firm the perfect choice to provide all your Cleveland website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Cleveland web support services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Cleveland website support firms, including:
These are just a few of the Cleveland web maintenance services we offer. In fact, Cleveland website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider web support a reactive service because most Cleveland website owners don't want a developer messing with their website without their permission. You can count on our agency to keep your Cleveland website running smoothly. There are some web maintenance services we can provide your Cleveland website in a proactive manner though.
We're happy to help website owners in Cleveland who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Cleveland-area websites, our website maintenance agency also offers Brentwood, Chattanooga, Columbia, Franklin, Jackson, Johnson City, Kingsport, Knoxville, Memphis, Murfreesboro, Nashville, and Spring Hill small businesses and large corporations help with their websites.
Every Cleveland website will need some web maintenance at some point. The reason is simply that the internet is always changing. However, we don't charge a lot for Cleveland web maintenance, so you'll be able to afford it! Website maintenance in Cleveland might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Cleveland business's potential future needs.
Our professional website support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Cleveland business after the work is done.
Most web maintenance services start with an email from you, the owner of the Cleveland website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Cleveland website maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Cleveland website support requests after a website launches. Here are several examples of Cleveland web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Cleveland website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
We can analyze your Cleveland website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
It's important to keep your Cleveland website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Cleveland website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Cleveland and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Cleveland business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Cleveland website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Cleveland website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Cleveland website? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Cleveland business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Cleveland website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Cleveland website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Cleveland website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Cleveland web page? A/B testing can help you decide between two or more design layouts based on the data collected.
Do you have a new website or are you removing pages? You will want to create 301 redirects for your Cleveland website to prevent broken pages from hurting your SEO. Having broken pages will cost your Cleveland business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Cleveland website? If your Cleveland site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Cleveland businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Cleveland websites:
We've managed Joomla and Magento platforms for Cleveland businesses in the past. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Cleveland website support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their premium Tennessee web maintenance services before you submit payment and provide website access. You can ask these simple questions:
If you ask these questions to a Cleveland website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Cleveland often ask us for a web support plan. We are happy to help your Cleveland business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Cleveland web maintenance tasks to consider:
Here is a list of semi-annual Cleveland web maintenance tasks to consider:
Check out this list of monthly Cleveland website maintenance tasks to consider:
The starting price for our Cleveland website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Cleveland websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Cleveland, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Cleveland web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Cleveland website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Cleveland to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Cleveland who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Cleveland website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Cleveland website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Cleveland with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Cleveland site owners interested in proactive website and extension updates.
Example #1: You are an existing Cleveland client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.