Franklin, TN Website Maintenance Services

Support for Franklin Websites

Our team doesn't just build Franklin websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)
Web Maintenance Services

Website Support Experts for Franklin, TN Businesses

Our website maintenance firm works out of a single location and never outsources Franklin website support.

This makes our web maintenance firm the perfect choice to provide all your Franklin website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your site.

Our team puts a lot of emphasis on communication and availability for Franklin website maintenance clients. Our support team is happy to help if you need something basic done the same day or have a complicated question you'd like to explain over the phone.

Our Franklin, TN Web Maintenance Services

Web maintenance is a reactive support service that connects you with the right website developer to fix nearly any site issue. There are many examples of website errors that might require service from Franklin website maintenance agencies, including:

  • Making sure your website's platform is up to date.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging the navigation menu of your Franklin website.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Fixing website audit concerns or Google Search Console coverage glitches.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

The previously mentioned services are just a glimpse of what we view as possible Franklin web support services. Basically, Franklin website support is anything a internet marketer or web developer does to change your website.

In addition to supporting Franklin-area websites, our web support agency also offers Brentwood, Chattanooga, Cleveland, Columbia, Jackson, Johnson City, Kingsport, Knoxville, Memphis, Murfreesboro, Nashville, and Spring Hill small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Micah SJake FJustin FAshton HDavid WDrew P

Pricing for Franklin, TN Web Maintenance

Our website maintenance services start at $119.50 per hour, however, we provide discounts for pre-purchased blocks of time which can reduce the rate to as low as $99.95 per hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please note that it's uncommon for tasks to take less than 10 minutes, as reviewing emails or taking phone calls, completing the request, giving feedback, and logging the task generally takes around 10 minutes or more.

To keep you in the loop regarding your pre-purchased web maintenance retainer, we will send you a monthly update that outlines your account's time usage and remaining balance.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Franklin, TN Website Management Services

Are you getting annoyed by constant notifications regarding available updates? Worried about website downtime? Our web development team can tackle both concerns through active website management, allowing you to rest easy!

Take a look at what is covered in our website management plans, outlined for you below:

1.) Proactive WordPress Upgrades

We have an in-house team of website specialists ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: We then manually upgrade your site by installing any available updates.
  3. Test: Our next step involves testing your website for any potential errors following the installation of upgrades.
  4. Finalize the Work: Successfully completing the updates will enhance the security of your website and protect it against malware. Should the updates not be successful, we'll collaborate with you to determine the next steps.

WordPress Update Management

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

Offsite Backups

3.) Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

In the event of a site outage, our website developers will receive an alert and take immediate action to identify and resolve the issue.

Uptime Monitoring

Pricing for Franklin, TN Website Management

You can select between monthly or quarterly options for our website management plans. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Franklin, TN Websites

For Franklin businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Franklin websites on these platforms:

  • Franklin WordPress Website Support
  • Franklin WooCommerce Web Maintenance
  • Franklin Shopify Web Maintenance
  • In the past, we provided website maintenance and support for Joomla and Magento platforms of Franklin organizations. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.

Questions to Ask Franklin, TN Website Maintenance Agencies

If you're thinking about signing up for any Franklin website support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their premium Tennessee web maintenance plans before you submit payment and provide site access. Here are some simple questions to ask:

  • Can you tell me how you handle website security? Do you scan website security scans for companies?
  • When can I expect an average Franklin web maintenance request to be completed?
  • Do you outsource your Franklin web maintenance services?
  • What are your Franklin website maintenance costs?
  • Are there any minimum deductions or minimum billable expenses for Franklin site updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new upgrades on my platform, will you let me know?

We find it beneficial to run these questions by any Franklin website services firm before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected delivery time for important maintenance requests.

 

5 Reasons Why Your Slow Website is Costing You Sales

Hear what our customers are saying

Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
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