Our team doesn't just build Nashville websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance firm with a team of website experts that works from a single location and never outsources Nashville website support services.
Because of this, our web maintenance firm is the best choice for all your Nashville website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Nashville web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Nashville website support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Nashville business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Nashville web maintenance:
The previously mentioned services are just a glimpse of what we view as possible Nashville website maintenance services. Basically, Nashville web support is anything a web developer or internet marketer does to change your website.
Most Nashville website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. Our company will be your web support team on standby for any questions you have. There are some website maintenance services we can provide your Nashville website in a proactive manner though.
For website owners in Nashville interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
You might want to check our Nashville web support service level agreements if you need off-hours support, including holidays and weekends. Please understand this service must be in place prior to having a website emergency that requires Nashville web support services and support at night, on a weekend, or during a holiday break.
If you live in Nashville, you probably love the Tennessee Titans football team. Go Tennessee Titans! In addition to supporting Nashville-area websites, our website support firm also offers Brentwood, Chattanooga, Cleveland, Columbia, Franklin, Jackson, Johnson City, Kingsport, Knoxville, Memphis, Murfreesboro, and Spring Hill small businesses and large corporations help with their websites.
At some point in time, every Nashville website will require some form of website maintenance. It's because the internet is always changing. But don't worry, our Nashville web support costs aren't too high, so you can afford it! There are a few reasons why a website in Nashville might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for website maintenance and support, consider your Nashville business's potential future needs.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Nashville business after the tasks have been completed.
A Nashville web maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Nashville web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Nashville web support requests that might come up after the launch of a website. The following are some examples of Nashville website support services we've provided in the past.
Changes to your Nashville website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
If your Nashville website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Nashville website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Nashville website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Nashville and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Nashville, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Nashville website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Nashville website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Nashville website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Nashville business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Nashville website.
Interested in installing a caching plugin for your Nashville website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Nashville website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Nashville web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Nashville website to prevent broken pages from hurting your SEO. Having broken pages will cost your Nashville business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Nashville website? If your Nashville site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Nashville businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Nashville websites on these platforms:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Nashville-area businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Before signing up for any Nashville web support package, it is important to ask the Nashville website support company some questions about how their services work. It'll give you a better idea of the experience you'll have with their premium Tennessee web maintenance services prior to making payment and providing website access. Here are some simple questions to ask:
If you ask these questions to a Nashville website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web support plan by larger companies in and around Nashville looking to establish routines and procedures within their IT department. We can help your Nashville business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Nashville web maintenance tasks to review:
Here is a list of semi-annual Nashville web maintenance tasks to consider:
Here are a list of monthly Nashville website maintenance tasks to review:
The starting price for our Nashville website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Nashville websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Nashville businesses with mission-critical applications, we offer emergency Nashville website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Nashville, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Nashville web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Nashville website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Nashville to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Nashville who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Nashville website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Nashville website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Nashville with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Nashville with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Nashville site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Nashville client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Nashville website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Nashville client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Nashville client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.