Our team doesn't just build Spring Hill websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support company with a team of website experts that never outsources Spring Hill website maintenance to anyone.
Because of this, our web support company is the best choice for all your Spring Hill website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Spring Hill web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Spring Hill web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see website maintenance as a reactive support service where we provide your Spring Hill business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Spring Hill web support:
The previously mentioned services are just a glimpse of what we view as possible Spring Hill website support services. In fact, Spring Hill web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider website maintenance a reactive service because most Spring Hill website owners don't want a developer messing with their website without their permission. When you choose to have our agency maintain your Spring Hill website, we'll be your web support team on standby for any request. There are some website support services we can provide your Spring Hill website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Spring Hill-area websites, our web maintenance agency also offers Brentwood, Chattanooga, Cleveland, Columbia, Franklin, Jackson, Johnson City, Kingsport, Knoxville, Memphis, Murfreesboro, Nashville, small businesses and large corporations help with their websites.
There will come a time when every Spring Hill website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Spring Hill web support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Spring Hill might require website support services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Spring Hill business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Spring Hill business after the work is done.
A Spring Hill web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Spring Hill web maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Spring Hill web support requests. The following are some examples of Spring Hill website support services we've provided in the past.
A simple change to your Spring Hill website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
Let us check your Spring Hill website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Spring Hill website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Spring Hill website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Spring Hill and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Spring Hill or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Spring Hill business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We'll happily install Google Tag Manager on your Spring Hill website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Spring Hill website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Spring Hill website that's slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Spring Hill business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Spring Hill website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Spring Hill website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Spring Hill website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Spring Hill website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Are you a fan of making Spring Hill web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? Make sure your Spring Hill website has 301 redirects to prevent or at least minimize 404 errors. We've seen businesses in and around Spring Hill lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your Spring Hill website? We'll be happy to help if your Spring Hill site was built on a platform we work with, such as WordPress or Shopify.
With years of experience developing websites for Spring Hill businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance agency for Spring Hill websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Spring Hill businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
Ask the Spring Hill web maintenance company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their premium Tennessee web support services prior to making payment and providing website access. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Spring Hill website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Spring Hill often ask us for a website support plan to establish routines and procedures. We can help your Spring Hill business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Spring Hill website maintenance tasks to review:
Read through this list of semi-annual Spring Hill web support tasks to review:
Read through this list of monthly Spring Hill website support tasks to review:
The starting price for our Spring Hill website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Spring Hill websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Spring Hill, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Spring Hill web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Spring Hill website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Spring Hill to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Spring Hill who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Spring Hill website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Spring Hill website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Spring Hill with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Spring Hill site owners interested in proactive website and extension updates.
Example #1: You are an existing Spring Hill client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.