Our team doesn't just build Amarillo websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Amarillo web support to anyone.
Because of this, our website support company is the best choice for all your Amarillo website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Amarillo website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Amarillo web support clients. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see website maintenance as a reactive support service where we provide your Amarillo business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Amarillo web maintenance:
These are just a few of the Amarillo web maintenance services we offer. Basically, Amarillo website maintenance is anything a web developer or internet marketer does to change your website.
The reason we consider web support to be a reactive service is that most Amarillo website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your Amarillo website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your Amarillo website in a proactive manner though.
We're happy to help website owners in Amarillo who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Amarillo-area websites, our website maintenance agency also offers Arlington, Austin, Brownsville, Corpus Christi, Dallas, El Paso, Fort Worth, Frisco, Garland, Grand Prairie, Houston, Irving, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, and San Antonio small businesses and large corporations help with their websites.
There will come a time when every Amarillo website needs some sort of maintenance. It's because the internet is always changing. But don't worry, our Amarillo web maintenance costs aren't too high, so you can afford it! Here are some common reasons why a website in Amarillo might require web maintenance services:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Amarillo business when planning budgets and schedules for website maintenance and support.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Amarillo business after the work is done.
A Amarillo web maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Amarillo website maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Amarillo website support requests. The following are some examples of Amarillo web maintenance services we've provided in the past.
A simple change to your Amarillo website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
If your Amarillo website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Amarillo website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Amarillo website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Amarillo and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Amarillo business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Amarillo business.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Amarillo website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Amarillo website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Amarillo website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Amarillo business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Amarillo website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Amarillo website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your Amarillo website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Are you a fan of making Amarillo web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Amarillo website. We've seen businesses in and around Amarillo lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Amarillo website? If your Amarillo site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Amarillo businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Amarillo websites on these platforms:
As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Amarillo-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
Ask the Amarillo web maintenance company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their professional Texas web support services prior to making payment and providing website access. Here are some simple questions to ask:
We find it beneficial to run these questions by any Amarillo website services agency before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Amarillo often ask us for a web maintenance plan to establish routines and procedures. We can help your Amarillo business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Amarillo web support tasks to review:
Check out this list of semi-annual Amarillo website support tasks to review:
Here are a list of monthly Amarillo web maintenance tasks to review:
The starting price for our Amarillo website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Amarillo websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Amarillo, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Amarillo web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Amarillo website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Amarillo to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Amarillo who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Amarillo website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Amarillo website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Amarillo with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Amarillo site owners interested in proactive website and extension updates.
Example #1: You are an existing Amarillo client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.