Our team doesn't just build Brownsville websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support company with a team of website experts that works from a single location and never outsources Brownsville website maintenance services.
This makes our web support company the perfect choice to provide all your Brownsville website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Brownsville web maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Brownsville business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Brownsville website maintenance firms, including:
The previously mentioned services are just a glimpse of what we view as possible Brownsville website support services. Basically, Brownsville web maintenance is anything a web developer or internet marketer does to change your website.
The reason we consider website maintenance to be a reactive service is that most Brownsville website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your Brownsville website, we'll be your web support team on standby for any request. However, we can offer some proactive Brownsville website support services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Brownsville-area websites, our web maintenance agency also offers Amarillo, Arlington, Austin, Corpus Christi, Dallas, El Paso, Fort Worth, Frisco, Garland, Grand Prairie, Houston, Irving, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, and San Antonio small businesses and large corporations help with their websites.
At some point in time, every Brownsville website will require some form of web support. The reason is simply that the internet is always changing. Not to worry though, our Brownsville website support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Brownsville might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Brownsville business when planning budgets and schedules for website maintenance and support.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Brownsville business after the tasks have been completed.
Most web maintenance services start with an email from you, the owner of the Brownsville website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Brownsville web maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Brownsville web support requests that might come up after the launch of a website. Here are several examples of Brownsville website support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Brownsville website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
We can analyze your Brownsville website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Brownsville website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Brownsville website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Brownsville and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Brownsville or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Brownsville business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Brownsville website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Brownsville website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Brownsville website? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Brownsville business branding!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Brownsville website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Brownsville website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Brownsville website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Brownsville web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Brownsville website. We've seen businesses in and around Brownsville lose huge amounts of organic traffic due to widespread broken pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Need help learning how to make simple changes to your Brownsville website? Let us know what training you need if your Brownsville site was built on a platform we work with, like WordPress or Shopify!
We have a diverse team of web designers and web developers, for Brownsville businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency for Brownsville websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Brownsville businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
Before signing up for any Brownsville web maintenance package, it is important to ask the Brownsville website maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their expert Texas website support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Brownsville website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around Brownsville looking to establish routines and procedures within their IT department. We are happy to help your Brownsville business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Brownsville web support tasks to review:
Read through this list of semi-annual Brownsville website support tasks to review:
Read through this list of monthly Brownsville web maintenance tasks to review:
The starting price for our Brownsville website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Brownsville websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Brownsville, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Brownsville web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Brownsville website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Brownsville to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Brownsville who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Brownsville website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Brownsville website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Brownsville with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Brownsville site owners interested in proactive website and extension updates.
Example #1: You are an existing Brownsville client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.