Our team doesn't just build Dallas websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support firm with a team of website experts that never outsources Dallas web maintenance to anyone.
Because of this, our website maintenance firm is the best choice for all your Dallas website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Dallas website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Dallas web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see website maintenance as a reactive support service where we provide your Dallas business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Dallas web support:
The previously mentioned services are just a glimpse of what we view as possible Dallas website support services. Basically, Dallas web maintenance is anything a web developer or internet marketer does to change your website.
Most Dallas website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our company to keep your Dallas website running smoothly. There are some web support services we can provide your Dallas website in a proactive manner though.
We're happy to help website owners in Dallas who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you live in Dallas, you probably love the Dallas Cowboys football team. Go Dallas Cowboys! In addition to supporting Dallas-area websites, our website support company also offers Amarillo, Arlington, Austin, Brownsville, Corpus Christi, El Paso, Fort Worth, Frisco, Garland, Grand Prairie, Houston, Irving, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, and San Antonio small businesses and large corporations help with their websites.
There will come a time when every Dallas website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Dallas web support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Dallas might require website support services:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for website maintenance and support, consider your Dallas business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Dallas business after the work is done.
A Dallas web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Dallas website maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Dallas website support requests. The following are some examples of Dallas web maintenance services we've provided in the past.
A simple change to your Dallas website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Dallas website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
Keeping your Dallas website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Dallas website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Dallas and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Dallas business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Dallas business.
Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We'll happily install Google Tag Manager on your Dallas website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Dallas website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a Dallas website that's slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Dallas business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Dallas website.
Are you interested in installing a caching plugin in your Dallas website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Dallas website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your Dallas website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Dallas web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Dallas website. We've seen businesses in and around Dallas lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Dallas website? If your Dallas site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Dallas businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance firm for Dallas websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Dallas businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.
Ask the Dallas web maintenance company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their professional Texas web support services prior to making payment and providing website access. Let's go over some simple questions to ask:
If you ask these questions to a Dallas website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Dallas often ask us for a website support plan to establish routines and procedures. We can help your Dallas business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Dallas web maintenance tasks to review:
Check out this list of semi-annual Dallas website maintenance tasks to review:
Check out this list of monthly Dallas web support tasks to consider:
The starting price for our Dallas website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Dallas websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Dallas, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Dallas web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Dallas website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Dallas to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Dallas who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Dallas website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Dallas website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Dallas with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Dallas site owners interested in proactive website and extension updates.
Example #1: You are an existing Dallas client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.