El Paso, TX Website Maintenance Services

Support for El Paso Websites

Our team doesn't just build El Paso websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for El Paso, TX Businesses

We are a web maintenance agency with a team of website experts that works from a single location and never outsources El Paso website maintenance services.

This makes our web support agency the perfect choice to provide all your El Paso website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

We emphasize availability and communication for our El Paso web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

Our El Paso, TX Website Maintenance Services

We view website maintenance to be a reactive support service that provides your El Paso business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from El Paso web support companies, including:

  • Updating your website platform.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new pages whenever you release something new.
  • Staying fresh with new blog content.
  • Rearranging the navigation menu of your El Paso website.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing Google Search Console coverage issues.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

Those services are just a taste of what El Paso web maintenance might look like. In fact, El Paso web maintenance is basically anything a web developer or digital marketer does to your website.

If you live in El Paso, you probably love the UTEP Miners basketball team. Go UTEP Miners! In addition to supporting El Paso-area websites, our website maintenance firm also offers Amarillo, Arlington, Austin, Brownsville, Corpus Christi, Dallas, Fort Worth, Frisco, Garland, Grand Prairie, Houston, Irving, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, and San Antonio small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Drew PAshton HDana CMicah SJustin FDavid W

Pricing for El Paso, TX Website Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our El Paso, TX Website Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: Next, we manually install any available updates on your website.
  3. Test: After the updates have been installed, we test your website for issues.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Pricing for El Paso, TX Website Management

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for El Paso, TX Websites

We have a diverse team of web designers and web developers, for El Paso businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for El Paso websites:

As a web support company, we used to maintain and support Joomla and Magento websites for El Paso-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.

Example Web Maintenance Service List for El Paso, TX Businesses

We are often asked for detailed examples of El Paso website maintenance requests that might come up after the launch of a website. Here are several examples of El Paso web support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple El Paso Website Updates

Changes to your El Paso website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website support.

El Paso Site Performance Improvements

If your El Paso website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

If your El Paso website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Plugin / Extension Updates

If your El Paso website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout El Paso and beyond, by making Google happy!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in El Paso, and ecommerce product or some other common data type.

Implement Open Graph on Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your El Paso business.

Setup Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your El Paso website and even teach you how to use it.

Add Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your El Paso website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Are large images slowing down your El Paso website? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Setup Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your El Paso business, install the tracking code, and customize the design for your branding, we can do it!

Resolve Errors in Log Files

Do you have a lot of error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your El Paso website, we can setup an invisible or checkbox reCaptcha.

Setup a Caching Plugin

Interested in installing a caching plugin for your El Paso website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict Malicious IP Addresses

Is your El Paso website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Create Website Backups

Would you like a backup of your El Paso website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Development Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your El Paso web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your El Paso website. We've seen businesses in and around El Paso lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your El Paso website? If your El Paso site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

Questions to Ask El Paso, TX Web Maintenance Firms

Before signing up for any El Paso web support package, it is important to ask the El Paso website support company some questions about how their services work. This will help you get a better idea of the experience you will have with their premium Texas web maintenance services before you submit payment and provide website access. You can ask these simple questions:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • What's the turnaround time for El Paso website maintenance?
  • Is your El Paso web support outsourced?
  • What are your El Paso website support costs?
  • Are there any minimum deductions or minimum billable expenses for El Paso website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask any El Paso website services company these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

El Paso, TX Web Support Plans and Tips

We are often asked for a website support plan by larger companies in and around El Paso looking to establish routines and procedures within their IT department. We are happy to help your El Paso business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Annual El Paso web maintenance tasks

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides El Paso.
  • Look at competitor websites (even those outside of El Paso) to see if you are missing out on new functionality for your own customers.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Delete any development or staging websites you don't need.

Semi-annual El Paso website maintenance tasks

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Make sure your SSL certificate isn't expiring soon.
  • Make sure your website backup schedule is working and you have remote backups.
  • Check if you have an automated image optimization service running.
  • Make sure the website doesn't throw any console errors.

Monthly El Paso web support tasks

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check your website for performance issues after recent updates or changes.
  • Check Google Search Console for any coverage issues.
  • Provide some kind of update to your content to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

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Hear what our customers are saying

Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
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