Irving, TX Website Maintenance Services

Support for Irving Websites

Our team doesn't just build Irving websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Irving, TX Businesses

Our website support firm works out of a single location and never outsources Irving web maintenance.

This makes our website maintenance firm the perfect choice to provide all your Irving website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

Our team puts a lot of emphasis on availability and communication for Irving website support clients. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

What is Involved in Maintaining Irving, TX Websites

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Irving web maintenance firms, including:

  • Making sure your website's platform is up to date.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new information.
  • Staying fresh with new blog content.
  • Rearranging your Irving site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Making your website look and feel better.
  • Fixing Google Search Console coverage issues.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

The previously mentioned services are just a glimpse of what we view as possible Irving web support services. In fact, Irving website support is basically anything a web developer or digital marketer does to your website.

Reactive Irving Website Support

Most Irving website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our agency to keep your Irving website running smoothly. There are some website maintenance services we can provide your Irving website in a proactive manner though.

View Irving Website Maintenance Pricing

Proactive Irving Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! There are several web support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.

View Irving Website Management Pricing

In addition to supporting Irving-area websites, our website support company also offers Amarillo, Arlington, Austin, Brownsville, Corpus Christi, Dallas, El Paso, Fort Worth, Frisco, Garland, Grand Prairie, Houston, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, and San Antonio small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

David WAshton HJake FDrew PJustin FMicah S

Who Needs Website Maintenance in Irving, TX

Every Irving website will need some web support at some point. The reason is simply that the internet is always changing. But don't worry, our Irving website support costs aren't too high, so you can afford it! Here are some common reasons why a website in Irving might require web maintenance services:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Irving website was originally developed to support. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. There's no way you can expect custom web functionality to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Because of that, Magento 1.x ecommerce businesses in Irving were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • An owner of a Irving website who has been infected by malware or some other kind of malicious activity needs to check the site for exploits and clean it up. This can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the first two web maintenance examples, listed above.
  • To ensure future visitors to your Irving website receive accurate information about your organization, products, or services, your Irving website content needs to be refreshed. This type of website maintenance is critical to ensuring your Irving website is benefiting you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web support and support, consider your Irving business's potential future needs.

How We Perform Irving, TX Website Support

Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Irving business after the work is done.

Most website maintenance services start with an email from you, the owner of the Irving website. Your email gets routed into our ticket system and automatically assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

The process for Irving web support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Website Support Service List for Irving, TX Businesses

We're often asked for examples of Irving web maintenance requests after a website launches. Here are several examples of Irving web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Irving Website Tweaks

A simple change to your Irving website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.

Irving Site Performance Improvements

Let us check your Irving website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Patches

Keeping your Irving website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Plugin / Extension Updates

It's important to update plugins and extensions on your Irving website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Irving and beyond!

Setup Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Irving or an ecommerce product.

Add Open Graph Tags on Your Website

When people share links of your Irving business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Setup Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Irving website and teach you how to use it.

Setup Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Irving website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Image Optimization

Are large images slowing down your Irving website? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Integrate a Live Chat

Would you like to try live chat? If you'd like us to recommend the best live chat system for your Irving business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Setup reCaptcha on Forms

If spambots are attacking your Irving website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Implement a Caching Plugin

Are you interested in installing a caching plugin in your Irving website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!

Implement SMTP Email

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict Malicious IP Addresses

Is your Irving website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Create Website Backups

Do you want to create a backup of your Irving website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Irving web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Irving website. We've seen businesses in and around Irving lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Irving website? If your Irving site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Irving, TX Websites

For Irving businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Irving websites on these platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Irving businesses. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.

Questions to Ask Irving, TX Web Support Companies

If you're thinking about signing up for any Irving web maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their expert Texas website maintenance services before you submit payment and provide website access. Here are some simple questions to ask:

  • How do you handle website security? Do you run security scans of customer websites?
  • When can I expect an average Irving web support request to be completed?
  • Is your Irving website support outsourced?
  • How much might it cost to maintain an average Irving website?
  • Are there any minimum deductions or minimum billable expenses for Irving website updates?
  • What are your normal hours of operation?
  • How will I know about new updates to my platform?

If you ask any Irving website services company these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

Irving, TX Web Support Plans and Tips

Larger companies in and around Irving often ask us for a website support plan. We are happy to help your Irving business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Check out this list of annual Irving web maintenance tasks to review:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Irving.
  • Take a look at the websites of your competitors (even those outside Irving) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Verify structured data, open graph, and social links are all working properly.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Delete any development or staging websites you don't need.

Here is a list of semi-annual Irving website maintenance tasks to consider:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Make sure you have access to your DNS.
  • Make sure your SSL certificate isn't expiring soon.
  • Make sure you have remote backups outside Irving and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • Check if the website is throwing any console errors.

Check out this list of monthly Irving web support tasks to consider:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Check for website performance issues from recent updates or changes on the website.
  • See if there are any coverage issues in Google Search Console.
  • Provide some kind of update to your content to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Support Service in Irving, TX

The starting price for our Irving website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Irving websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Irving, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Irving web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Irving website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Irving to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Irving who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Irving website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Irving Website Maintenance Pricing

WebCitz offers discounted Irving website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Irving with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Irving Website Management Pricing

For Irving site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Irving client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
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