Provo Website Maintenance Services

Support for Provo Websites

Our team doesn't just build Provo websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Professionals for Provo, UT Businesses

We're a web support company with a team of website experts that never outsources Provo web maintenance to anyone.

This makes our web maintenance company the perfect choice to provide all your Provo website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

You'll enjoy working with our team for your Provo web support services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

Our Provo, UT Website Maintenance Services

We see website maintenance as a reactive support service where we provide your Provo business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Provo web maintenance firms, including:

  • Upgrading your website platform to the latest version.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new products or services.
  • Freshen up your blog with new content.
  • Rearranging your Provo site's navigation menu.
  • Improve your page speed to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

The previously mentioned services are just a glimpse of what we view as possible Provo web support services. In fact, Provo website support is basically anything a web developer or digital marketer does to your website.

If you live in Provo, you probably love the BYU Cougars basketball team. Go BYU Cougars! In addition to supporting Provo-area websites, our web maintenance agency also offers Draper, Ogden, Orem, Salt Lake City, Sandy, and West Jordan small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

David WJake FJustin FAshton HDrew PDana C

Pricing for Provo, UT Website Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Provo, UT Website Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: Next, we manually install any available updates on your website.
  3. Test: After the updates have been installed, we test your website for issues.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Pricing for Provo, UT Website Management

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Provo, UT Websites

With years of experience developing websites for Provo businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance firm for Provo websites tends to service only the following platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Provo businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.

Example Website Support Service List for Provo, UT Businesses

After the launch of a website, we're often asked for detailed examples of Provo web maintenance requests. Here are several examples of Provo web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Provo Website Changes

Your Provo website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.

Provo Website Speed Improvements

Let us check your Provo website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.

Platform Upgrades / Security Patches

It's important to keep your Provo website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Plugin / Extension Updates

It's important to update plugins and extensions on your Provo website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Provo and beyond, by making Google happy!

Implement Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Provo, and ecommerce product or some other common data type.

Implement Open Graph on Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Provo business.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Provo website and even give you a crash course in using Google Tag Manager.

Setup Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Provo website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Optimization

Are large images slowing down your Provo website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Add Live Chat

Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Provo business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Log Files

Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Integrate reCaptcha on Contact Forms

To reduce unwanted submissions on your Provo website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Interested in installing a caching plugin for your Provo website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Is your Provo website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Provo website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Provo web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Provo website. We've seen businesses in and around Provo lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Provo website? If your Provo site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

Questions to Ask Provo, UT Web Support Agencies

Ask the Provo web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Utah web support services before you submit payment and provide website access. Let's go over some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • What is the turnaround time for Provo website support requests?
  • Are you outsourcing your Provo web maintenance services?
  • How much might it cost to maintain an average Provo website?
  • Are there minimum deductions or minimum billable expenses for Provo website updates?
  • What are your normal hours of operation?
  • When there are new updates on my platform, will you let me know?

We find it beneficial to run these questions by any Provo website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Provo, UT Web Support Plans and Tips

Companies in and around Provo often ask us for a website support plan to establish routines and procedures. We are happy to help your Provo business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Annual Provo website maintenance tasks

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Take a look at the websites of your competitors (even those outside Provo) to see if you're missing out on anything.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Verify structured data, open graph, and social links are all working properly.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Remove any unnecessary development or staging websites.

Semi-annual Provo web support tasks

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Make sure your website backup schedule is working and you have remote backups.
  • Check if you have an automated image optimization service running.
  • Make sure the website doesn't throw any console errors.

Monthly Provo website support tasks

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check your website for performance issues after recent updates or changes.
  • Check Google Search Console for any coverage issues.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

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Hear what our customers are saying

Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
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Let's Talk About Provo, UT Web Maintenance!