Our team doesn't just build Virginia websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Virginia web support to anyone.
This makes our website support company the perfect choice to provide all your Virginia website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Virginia website maintenance services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see web maintenance as a reactive support service where we provide your Virginia business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Virginia website support firms, including:
Those services are just a taste of what Virginia web maintenance might look like. In fact, Virginia website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Virginia website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. When you choose to have our agency maintain your Virginia website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your Virginia website in a proactive manner though.
For website owners in Virginia interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you need off-hours support, including holidays and weekends, check out our Virginia web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Virginia website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Virginia web support cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Virginia might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for web maintenance and support, consider your Virginia business's potential future needs.
It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Virginia business after the work is done.
Most web support services start with an email from you, the owner of the Virginia website. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your Virginia website support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Virginia website maintenance requests. Here are several examples of Virginia web support services we've been asked to perform in the past and would be more than happy to provide to you!
Your Virginia website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
If your Virginia website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
If your Virginia website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Virginia website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Virginia and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Virginia, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Virginia business.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Virginia website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Virginia website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Virginia website that's slow because of large images? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Virginia business!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Virginia website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Virginia website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Virginia website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Virginia website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Virginia web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Virginia website. We've seen businesses in and around Virginia lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Virginia website? If your Virginia site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Virginia businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance agency for Virginia websites tends to service only the following platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Virginia-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.
Ask the Virginia web support company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Virginia website support team before you give them money, provide them website access, and give them complete access to your website for one of their web maintenance packages. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Virginia website services firm before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Virginia often ask us for a web support plan to establish routines and procedures. We are happy to help your Virginia business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Virginia web maintenance tasks to review:
Check out this list of semi-annual Virginia website maintenance tasks to review:
Check out this list of monthly Virginia web support tasks to consider:
The starting price for our Virginia website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Virginia websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Virginia businesses with mission-critical applications, we offer emergency Virginia website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Virginia, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Virginia web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Virginia website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Virginia to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Virginia who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Virginia website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support agencies serving major cities throughout Virginia, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Alexandria, Arlington, Chesapeake, Norfolk, Richmond, or Virginia Beach throughout Virginia. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance firm will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Virginia, we still hope you'll consider our web support services. We have a full staff of dedicated website experts ready to help Virginia-area businesses. Whether your business is located in Annandale, Baileys Crossroads, Blacksburg, Burke, Cave Spring, Chantilly, Charlottesville, Dale City, Danville, Franconia, Lake Ridge, Lynchburg, Manassas, Mechanicsville, Petersburg, Portsmouth, Reston, Roanoke, Springfield, Suffolk, Woodbridge, or a different city, our website support firm will be ready to help with all your Virginia web maintenance services!
WebCitz offers discounted Virginia website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Virginia with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Virginia with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Virginia site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Virginia client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Virginia website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Virginia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Virginia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.