Our team doesn't just build Washington websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website experts that works from a single location and never outsources Washington web maintenance services.
Because of this, our website maintenance agency is the best choice for all your Washington website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Washington website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Washington web maintenance clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Washington business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Washington website maintenance:
Those services are just a taste of what Washington web support might look like. In fact, Washington website support is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider web maintenance a reactive service because most Washington website owners don't want a developer messing with their website without their permission. You can count on our firm to keep your Washington website running smoothly. There are some web support services we can provide your Washington website in a proactive manner though.
For website owners in Washington interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
You might want to check our Washington web support service level agreements if you need off-hours support, including holidays and weekends. Please understand this service must be in place prior to having a website emergency that requires Washington website support services and support at night, on a weekend, or during a holiday break.
Our website maintenance and support company is happy to provide Auburn, Bellevue, Bellingham, Everett, Kennewick, Kent, Kirkland, Redmond, Renton, Seattle, Spokane, Tacoma, and Vancouver with fast website support services.
At some point in time, every Washington website will require some form of web maintenance. It's because the internet is always changing. But don't worry, our Washington website maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Washington might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Washington business's potential future needs.
We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Washington business after the tasks have been completed.
A Washington website maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Washington web support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Washington web maintenance requests that might come up after the launch of a website. The following are some examples of Washington web maintenance services we've provided in the past.
Changes to your Washington website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your Washington website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
It's important to keep your Washington website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update plugins and extensions on your Washington website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Washington and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Washington, and ecommerce product or some other common data type.
When people share links of your Washington business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Washington website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Washington website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Washington website that's slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Washington business branding!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Washington website.
Looking to install a caching plugin on your Washington website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Washington website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Washington website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Washington web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Washington website. We've seen businesses in and around Washington lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Washington website? If your Washington site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Washington businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Washington websites on these platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Washington businesses. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any Washington web maintenance package, it is important to ask the Washington web maintenance company some questions about how their services work. It'll give you a better idea of the relationship you'll have with the Washington website maintenance team before you pay them, give them website access, and give them full access to your hosting. Here are some simple questions to ask:
We find it beneficial to run these questions by any Washington website services firm before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around Washington looking to establish routines and procedures within their IT department. We can help your Washington business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Washington website maintenance tasks to review:
Check out this list of semi-annual Washington web support tasks to review:
Read through this list of monthly Washington website support tasks to review:
The starting price for our Washington website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Washington websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Washington businesses with mission-critical applications, we offer emergency Washington website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Washington, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Washington web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Washington website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Washington to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Washington who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Washington website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support agencies serving major cities throughout Washington, we'll be the website support team you want to contact. Our web maintenance experts frequently offer web maintenance and help in Auburn, Bellevue, Bellingham, Everett, Kennewick, Kent, Kirkland, Redmond, Renton, Seattle, Spokane, Tacoma, or Vancouver throughout Washington. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance firm will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Washington, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Washington-area businesses. Whether your business is located in Aberdeen, Bainbridge Island, Bothell, Bremerton, Burien, Cascade-Fairwood, Cottage Lake, Des Moines, East Hill-Meridian, East Seattle, Edmonds, Enumclaw Plateau, Gig Harbor Peninsula, Graham-Thrift, Issaquah Plateau, Lacey, Lakewood, Longview, Lynnwood, Mercer Island, Mount Vernon, North Creek, North Whidbey, Olympia, Opportunity, Paine Field-Lake Stickney, Parkland, Puyallup, Richland, SeaTac, Seattle Hill-Silver Firs, Shoreline, Snoqualmie Valley, South Hill, Tahoma-Maple Valley, University Place, Yakima, or a different city, our web maintenance firm will be ready to help with all your Washington web support services!
WebCitz offers discounted Washington website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Washington with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Washington with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Washington site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Washington client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Washington website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Washington client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Washington client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.