Our team doesn't just build Bellingham websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website experts that works from a single location and never outsources Bellingham web maintenance services.
We're the perfect choice for all of your Bellingham website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Bellingham web support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view website maintenance to be a reactive support service that provides your Bellingham business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Bellingham web maintenance agencies might fix:
Those services are just a taste of what Bellingham website maintenance might look like. In fact, Bellingham web support is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider website support to be a reactive service is that most Bellingham website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our company maintain your Bellingham website, we'll be your web support team on standby for any request. There are some website maintenance services we can provide your Bellingham website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Bellingham-area websites, our web support company also offers Auburn, Bellevue, Everett, Kennewick, Kent, Kirkland, Redmond, Renton, Seattle, Spokane, Tacoma, and Vancouver small businesses and large corporations help with their websites.
At some point in time, every Bellingham website will require some form of web maintenance. It's just that the internet changes all the time. Not to worry though, our Bellingham website maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Bellingham might require web support services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Bellingham business's potential future needs.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Bellingham business after the tasks have been completed.
Most Bellingham web support services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Bellingham website support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Bellingham web maintenance requests that might come up after the launch of a website. We've performed these Bellingham website maintenance services in the past, and would be happy to do it for you too!
A simple change to your Bellingham website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.
We can analyze your Bellingham website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
Keeping your Bellingham website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Bellingham website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Bellingham and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Bellingham or an ecommerce product.
When people share links of your Bellingham business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Bellingham website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Bellingham website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Bellingham website? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Bellingham business branding!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Bellingham website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Bellingham website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Bellingham website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Bellingham website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Bellingham web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You will want to create 301 redirects for your Bellingham website to prevent broken pages from hurting your SEO. Businesses in and around Bellingham have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Need help learning how to make simple changes to your Bellingham website? We'll be happy to help if your Bellingham site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for Bellingham businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our website support company for Bellingham websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for Bellingham businesses in the past. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Before signing up for any Bellingham web support package, it is important to ask the Bellingham website support company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their professional Washington website maintenance services before you submit payment or provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Bellingham website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web support plan by larger companies in and around Bellingham looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Bellingham business has a website support plan to ensure optimum performance.
Here is a list of annual Bellingham web maintenance tasks to review:
Read through this list of semi-annual Bellingham website maintenance tasks to review:
Read through this list of monthly Bellingham web support tasks to review:
The starting price for our Bellingham website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Bellingham websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Bellingham, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Bellingham web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Bellingham website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Bellingham to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Bellingham who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Bellingham website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Bellingham website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Bellingham with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Bellingham site owners interested in proactive website and extension updates.
Example #1: You are an existing Bellingham client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.