Our team doesn't just build Kennewick websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance firm with a team of website experts that works from a single location and never outsources Kennewick website support services.
We're the perfect choice for all of your Kennewick web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Kennewick website maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Kennewick business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Kennewick website support firms might fix:
The previously mentioned services are just a glimpse of what we view as possible Kennewick web maintenance services. In fact, Kennewick website maintenance is basically anything a web developer or digital marketer does to your website.
Most Kennewick website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. You can count on our agency to keep your Kennewick website running smoothly. However, we can offer some proactive Kennewick web maintenance services.
For website owners in Kennewick interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Kennewick-area websites, our website maintenance agency also offers Auburn, Bellevue, Bellingham, Everett, Kent, Kirkland, Redmond, Renton, Seattle, Spokane, Tacoma, and Vancouver small businesses and large corporations help with their websites.
At some point in time, every Kennewick website will require some form of web maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Kennewick web maintenance, so you'll be able to afford it! There are a few reasons why a website in Kennewick might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Kennewick business's potential future needs.
We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Kennewick business after the tasks have been completed.
Most Kennewick website maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Kennewick web support services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Kennewick web maintenance requests that might come up after the launch of a website. We've performed these Kennewick web maintenance services in the past, and would be happy to do it for you too!
Changes to your Kennewick website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.
If your Kennewick website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Kennewick website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Kennewick website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Kennewick and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Kennewick, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Kennewick website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Kennewick website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Kennewick website slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Kennewick business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Kennewick website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Kennewick website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Kennewick website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Kennewick web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Kennewick website to prevent broken pages from hurting your SEO. Having broken pages will cost your Kennewick business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Kennewick website? If your Kennewick site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Kennewick businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Kennewick websites:
As a website maintenance agency, we used to maintain and support Joomla and Magento websites for Kennewick-area businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Before signing up for any Kennewick website maintenance package, it is important to ask the Kennewick web support company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their expert Washington web maintenance services before you submit payment or provide website access. You can ask these simple questions:
If you ask these questions to a Kennewick website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a website maintenance plan by larger companies in and around Kennewick looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Kennewick business has a web support plan to ensure optimum performance.
Read through this list of annual Kennewick website support tasks to consider:
Here is a list of semi-annual Kennewick web maintenance tasks to consider:
Here are a list of monthly Kennewick website maintenance tasks to review:
The starting price for our Kennewick website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Kennewick websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Kennewick, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Kennewick web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Kennewick website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Kennewick to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Kennewick who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Kennewick website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Kennewick website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Kennewick with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Kennewick site owners interested in proactive website and extension updates.
Example #1: You are an existing Kennewick client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.