Kennewick Website Maintenance Services

What is Involved in Maintaining Kennewick, WA Websites

We view web maintenance to be a reactive support service that provides your Kennewick business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Kennewick website support firms might fix:

• Updating your website platform.
• Keeping apps and plugins updated for better security and functionality.
• Adding new web pages as you release new information.
• Freshen up your blog with new content.
• Rearranging the navigation menu of your Kennewick website.
• Improving page speed to help you pass Google Core Web Vitals.
• Take backups of your website's files and databases.
• Changing the look and feel of your website.
• Troubleshooting Google Search Console coverage issues.
• Improving technical SEO by adding structured data, open graph tags, etc.
• Providing solutions to other website problems.

The previously mentioned services are just a glimpse of what we view as possible Kennewick web maintenance services. In fact, Kennewick website maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Kennewick Website Support

Most Kennewick website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. You can count on our agency to keep your Kennewick website running smoothly. However, we can offer some proactive Kennewick web maintenance services.

View Kennewick Website Maintenance Pricing

Proactive Kennewick Website Support

For website owners in Kennewick interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Kennewick Website Management Pricing

In addition to supporting Kennewick-area websites, our website maintenance agency also offers Auburn, Bellevue, Bellingham, Everett, Kent, Kirkland, Redmond, Renton, Seattle, Spokane, Tacoma, and Vancouver small businesses and large corporations help with their websites.

Who Needs Website Support in Kennewick, WA

At some point in time, every Kennewick website will require some form of web maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Kennewick web maintenance, so you'll be able to afford it! There are a few reasons why a website in Kennewick might need maintenance:

• When a hosting provider upgrades their servers, they may remove older versions of PHP that your Kennewick website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. You can't expect custom web functionality programmed in the past to work forever without any improvements.
• When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". As a result, Magento 1.x ecommerce businesses in Kennewick were looking for ecommerce developers to help migrate their websites.
• Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the first two website maintenance examples, listed above.
• You need to refresh your Kennewick website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. This type of web support is critical to ensuring your Kennewick website is benefiting you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Kennewick business's potential future needs.

How We Perform Kennewick, WA Website Support

We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Kennewick business after the tasks have been completed.

Most Kennewick website maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

The process for Kennewick web support services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Website Support Service List for Kennewick, WA Businesses

We are often asked for detailed examples of Kennewick web maintenance requests that might come up after the launch of a website. We've performed these Kennewick web maintenance services in the past, and would be happy to do it for you too!

Simple Kennewick Website Updates

Changes to your Kennewick website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.

Kennewick Website Speed Improvements

If your Kennewick website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Updates

It's important to keep your Kennewick website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Updates

It's important to update your Kennewick website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Kennewick and beyond!

Implement Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Kennewick, and ecommerce product or some other common data type.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Kennewick website and even give you a crash course in using Google Tag Manager.

Setup Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Kennewick website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Is your Kennewick website slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Integrate a Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Kennewick business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Log Files

Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Kennewick website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Looking to install a caching plugin on your Kennewick website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict Malicious IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Create Website Backups

Would you like a backup of your Kennewick website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Testing Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!

Create A/B Testing Rules

Are you a fan of making Kennewick web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Have you launched a new website or removed pages? You will want to create 301 redirects for your Kennewick website to prevent broken pages from hurting your SEO. Having broken pages will cost your Kennewick business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Offer Website Training

Do you need help learning how to make changes to your Kennewick website? If your Kennewick site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Kennewick, WA Websites

We have a diverse team of web designers and web developers, for Kennewick businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Kennewick websites:

• Kennewick WordPress Web Support
• Kennewick WooCommerce Website Support
• Kennewick Shopify Web Maintenance

As a website maintenance agency, we used to maintain and support Joomla and Magento websites for Kennewick-area businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.

Questions to Ask Kennewick, WA Web Maintenance Agencies

Before signing up for any Kennewick website maintenance package, it is important to ask the Kennewick web support company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their expert Washington web maintenance services before you submit payment or provide website access. You can ask these simple questions:

• Can you tell me how you handle website security? Do you run website security scans for clients?
• When can I expect an average Kennewick website maintenance request to be completed?
• Are you outsourcing your Kennewick web support services?
• What are your Kennewick website support costs?
• Do you have minimum deductions or minimum billable expenses for Kennewick website updates?
• At what times of the day are you working and able to take our maintenance requests?
• When there are new updates on my platform, will you let me know?

If you ask these questions to a Kennewick website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Kennewick, WA Web Maintenance Plans and Tips

We are often asked for a website maintenance plan by larger companies in and around Kennewick looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Kennewick business has a web support plan to ensure optimum performance.

Read through this list of annual Kennewick website support tasks to consider:

• Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
• Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
• Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
• Look at competitor websites (even those outside of Kennewick) to see if you are missing out on new functionality for your own customers.
• Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
• Ensure that structured data, open graph, and social links are all working.
• Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
• Take down any unnecessary development or staging sites.

Here is a list of semi-annual Kennewick web maintenance tasks to consider:

• Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
• Ensure you have access to your hosting account and that it isn't expiring soon.
• Make sure you have access to your DNS.
• Find out if your SSL certificate will expire soon.
• Make sure you have remote backups outside Kennewick and that your website backup schedule is working.
• If you have an automated image optimization service, verify it is working properly.
• Make sure the website doesn't throw any console errors.

Here are a list of monthly Kennewick website maintenance tasks to review:

• Check for broken links on your website, which negatively impact user experience and SEO.
• Make sure your website isn't having performance issues after recent updates.
• See if there's anything wrong being reported within Google Search Console.
• Update some of your service pages or blog articles to keep your website fresh.
• Check if there are available platform or extension updates.

The Cost of Web Support Service in Kennewick, WA

The starting price for our Kennewick website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Kennewick websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Kennewick, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Kennewick web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Kennewick website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Kennewick to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Kennewick who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Kennewick website.

Here are examples of what is considered billable time:

• Reading through lengthy emails to understand what is being requested.
• Preparing responses to lengthy or complex email messages.
• Helping you figure out your domain name or web hosting provider.
• Scheduling your website maintenance to be completed by the best team member.
• Talking with you on the phone about ideas or tasks you want to discuss.
• Reviewing completed work for quality control purposes.
• Providing you training on how to handle administrative tasks.
• Researching unique solutions to difficult questions you present our team.
• Providing more detailed time usage reports, beyond the automated monthly update email.
• Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
• Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

• Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
• Responding to simple email messages that don't require research or lengthy feedback.
• Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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