Our team doesn't just build Kirkland websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance company with a team of website experts that works from a single location and never outsources Kirkland web support services.
This makes our website support company the perfect choice to provide all your Kirkland website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Kirkland website maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Kirkland business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Kirkland website support firms, including:
The previously mentioned services are just a glimpse of what we view as possible Kirkland web maintenance services. In fact, Kirkland website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider web support to be a reactive service is that most Kirkland website owners wouldn't want a web developer going into their website and changing things around without their knowledge. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Kirkland web maintenance services.
We're happy to help website owners in Kirkland who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Kirkland-area websites, our website maintenance agency also offers Auburn, Bellevue, Bellingham, Everett, Kennewick, Kent, Redmond, Renton, Seattle, Spokane, Tacoma, and Vancouver small businesses and large corporations help with their websites.
At some point in time, every Kirkland website will require some form of web maintenance. The reason is simply that the internet is always changing. Not to worry though, our Kirkland web maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Kirkland might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Kirkland business's potential future needs.
We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Kirkland business after the tasks have been completed.
Most website maintenance services start with an email from you, the owner of the Kirkland website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Kirkland web support services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Kirkland web maintenance requests that might come up after the launch of a website. Here are several examples of Kirkland web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Kirkland website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
Let us check your Kirkland website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Kirkland website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Kirkland website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Kirkland and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Kirkland business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Kirkland business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Kirkland website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Kirkland website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a Kirkland website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Kirkland business!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Kirkland website.
Interested in installing a caching plugin for your Kirkland website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Kirkland website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Kirkland website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Kirkland web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Kirkland website. We've seen businesses in and around Kirkland lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Kirkland website? If your Kirkland site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Kirkland businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support agency for Kirkland websites tends to service only the following platforms:
As a website support firm, we used to maintain and support Joomla and Magento websites for Kirkland-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any Kirkland website support package, it is important to ask the Kirkland web maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their premium Washington web support services before you submit payment and provide website access. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Kirkland website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a website support plan by larger companies in and around Kirkland looking to establish routines and procedures within their IT department. We are happy to help your Kirkland business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Kirkland website maintenance tasks to review:
Read through this list of semi-annual Kirkland web support tasks to review:
Check out this list of monthly Kirkland website support tasks to consider:
The starting price for our Kirkland website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Kirkland websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Kirkland, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Kirkland web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Kirkland website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Kirkland to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Kirkland who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Kirkland website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Kirkland website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Kirkland with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Kirkland site owners interested in proactive website and extension updates.
Example #1: You are an existing Kirkland client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.