Our team doesn't just build Seattle websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website experts that never outsources Seattle website maintenance to anyone.
We're the perfect choice for all of your Seattle web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Seattle website support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Seattle business with the right web developer resources to fix just about any problem. These are some examples of website issues that Seattle website maintenance agencies might fix:
These are just a few of the Seattle website support services we offer. In fact, Seattle web maintenance is basically anything a web developer or digital marketer does to your website.
The reason we consider web maintenance to be a reactive service is that most Seattle website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our company to keep your Seattle website running smoothly. However, we can offer some proactive Seattle web support services.
For website owners in Seattle interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you live in Seattle, you probably love the Seattle Seahawks football team. Go Seattle Seahawks! In addition to supporting Seattle-area websites, our website support company also offers Auburn, Bellevue, Bellingham, Everett, Kennewick, Kent, Kirkland, Redmond, Renton, Spokane, Tacoma, and Vancouver small businesses and large corporations help with their websites.
There will come a time when every Seattle website needs some sort of maintenance. It's just that the internet changes all the time. But don't worry, our Seattle web support costs aren't too high, so you can afford it! There are a few reasons why a website in Seattle might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Seattle business's potential future needs.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Seattle business after the work is done.
Most Seattle website maintenance services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Seattle web support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Seattle web maintenance requests. We've performed these Seattle website maintenance services in the past, and would be happy to do it for you too!
Changes to your Seattle website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web support to keep content fresh for both search engines and visitors.
Let us check your Seattle website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
If your Seattle website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Seattle website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Seattle and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Seattle, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We'll happily install Google Tag Manager on your Seattle website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Seattle website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Seattle website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Seattle business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Seattle website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Seattle website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Seattle website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Seattle web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Seattle website. We've seen businesses in and around Seattle lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Seattle website? If your Seattle site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Seattle businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Seattle websites on these platforms:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Seattle-area businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
Ask the Seattle web support company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their professional Washington web maintenance services before you submit payment or provide website access. Here are some simple questions to ask:
If you ask these questions to a Seattle website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Seattle often ask us for a web maintenance plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Seattle business has a website maintenance plan to ensure optimum performance.
Check out this list of annual Seattle web support tasks to review:
Read through this list of semi-annual Seattle website support tasks to review:
Read through this list of monthly Seattle web maintenance tasks to review:
The starting price for our Seattle website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Seattle websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Seattle, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Seattle web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Seattle website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Seattle to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Seattle who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Seattle website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Seattle website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Seattle with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Seattle site owners interested in proactive website and extension updates.
Example #1: You are an existing Seattle client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.