Our team doesn't just build Spokane websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website experts that never outsources Spokane website maintenance to anyone.
Because of this, our web support agency is the best choice for all your Spokane website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Spokane web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Spokane website maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Spokane business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Spokane website support:
The previously mentioned services are just a glimpse of what we view as possible Spokane web maintenance services. In fact, Spokane web maintenance is basically anything a web developer or digital marketer does to your website.
Most Spokane website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website maintenance a reactive service. You can count on our firm to keep your Spokane website running smoothly. However, we can offer some proactive Spokane website support services.
For website owners in Spokane interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Spokane-area websites, our web maintenance firm also offers Auburn, Bellevue, Bellingham, Everett, Kennewick, Kent, Kirkland, Redmond, Renton, Seattle, Tacoma, and Vancouver small businesses and large corporations help with their websites.
There will come a time when every Spokane website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Spokane website support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Spokane might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Spokane business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Spokane business after the work is done.
A Spokane web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Spokane website maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Spokane website support requests. The following are some examples of Spokane web maintenance services we've provided in the past.
Changes to your Spokane website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Spokane website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
If your Spokane website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Spokane website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Spokane and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Spokane, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Spokane website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Spokane website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Spokane website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Spokane business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Spokane website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Spokane website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Spokane website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Spokane website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Spokane web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Spokane website. We've seen businesses in and around Spokane lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Spokane website? If your Spokane site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Spokane businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance firm for Spokane websites tends to service only the following platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Spokane-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.
Ask the Spokane web support company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their expert Washington web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:
If you ask these questions to a Spokane website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Spokane often ask us for a web maintenance plan to establish routines and procedures. We can help your Spokane business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Spokane web support tasks to review:
Read through this list of semi-annual Spokane website support tasks to review:
Read through this list of monthly Spokane web maintenance tasks to review:
The starting price for our Spokane website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Spokane websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Spokane, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Spokane web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Spokane website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Spokane to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Spokane who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Spokane website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Spokane website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Spokane with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Spokane site owners interested in proactive website and extension updates.
Example #1: You are an existing Spokane client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.