Spokane Valley Website Maintenance Services

Support for Spokane Websites

Our team doesn't just build Spokane websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for Spokane, WA Businesses

We're a web maintenance agency with a team of website experts that never outsources Spokane website maintenance to anyone.

Because of this, our web support agency is the best choice for all your Spokane website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Spokane web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

You'll enjoy working with our team for your Spokane website maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Spokane, WA Websites

We see web maintenance as a reactive support service where we provide your Spokane business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Spokane website support:

  • Upgrading your website platform to the latest version.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new pages whenever you release something new.
  • Freshen up your blog with new content.
  • Rearranging your Spokane site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

The previously mentioned services are just a glimpse of what we view as possible Spokane web maintenance services. In fact, Spokane web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Spokane Website Support

Most Spokane website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website maintenance a reactive service. You can count on our firm to keep your Spokane website running smoothly. However, we can offer some proactive Spokane website support services.

View Spokane Website Maintenance Pricing

Proactive Spokane Website Support

For website owners in Spokane interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Spokane Website Management Pricing

In addition to supporting Spokane-area websites, our web maintenance firm also offers Auburn, Bellevue, Bellingham, Everett, Kennewick, Kent, Kirkland, Redmond, Renton, Seattle, Tacoma, and Vancouver small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Ashton HJake FMicah SJustin FDavid WDrew P

Who Needs Web Support in Spokane, WA

There will come a time when every Spokane website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Spokane website support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Spokane might need maintenance:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Spokane website. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. There's no way you can expect custom web functionality to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Spokane-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web maintenance examples.
  • To ensure future visitors to your Spokane website receive accurate information about your organization, products, or services, your Spokane website content needs to be refreshed. This type of web maintenance is critical to ensuring your Spokane website is benefiting you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Spokane business's potential future needs.

How We Perform Spokane, WA Web Support

It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Spokane business after the work is done.

A Spokane web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

Phone or live chat requests follow a similar process to Spokane website maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Web Support Service List for Spokane, WA Businesses

After the launch of a website, we're often asked for detailed examples of Spokane website support requests. The following are some examples of Spokane web maintenance services we've provided in the past.

Simple Spokane Website Changes

Changes to your Spokane website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.

Spokane Website Speed Improvements

Let us check your Spokane website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

If your Spokane website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update plugins and extensions on your Spokane website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Spokane and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Spokane, and ecommerce product or some other common data type.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Implement Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Spokane website and even teach you how to use it.

Setup Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Spokane website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Are large images slowing down your Spokane website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Add Live Chat

Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Spokane business, install the tracking code, and customize the design for your branding, we can do it!

Resolve Errors in Log Files

Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Spokane website, we can setup an invisible or checkbox reCaptcha.

Setup a Caching Plugin

Looking to install a caching plugin on your Spokane website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!

Implement SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict Malicious IP Addresses

Is your Spokane website getting fake orders, contact submissions, or live chats? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Run Website & Database Backups

Would you like a backup of your Spokane website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Development Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Spokane web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Spokane website. We've seen businesses in and around Spokane lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Spokane website? If your Spokane site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Spokane, WA Websites

With years of experience developing websites for Spokane businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance firm for Spokane websites tends to service only the following platforms:

As a web support company, we used to maintain and support Joomla and Magento websites for Spokane-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Spokane, WA Web Maintenance Companies

Ask the Spokane web support company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their expert Washington web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • What's the turnaround time for Spokane website maintenance?
  • Are you outsourcing your Spokane web support services?
  • How much might it cost to maintain an average Spokane website?
  • Are there any minimum deductions or minimum billable expenses for Spokane website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask these questions to a Spokane website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Spokane, WA Web Maintenance Plans and Tips

Companies in and around Spokane often ask us for a web maintenance plan to establish routines and procedures. We can help your Spokane business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.

Here is a list of annual Spokane web support tasks to review:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Take a look at the websites of your competitors (even those outside Spokane) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Spokane website support tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Make sure you have access to your DNS.
  • Make sure your SSL certificate isn't expiring soon.
  • Make sure you have remote backups outside Spokane and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • Make sure the website doesn't throw any console errors.

Read through this list of monthly Spokane web maintenance tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there's anything wrong being reported within Google Search Console.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • Check if there are available platform or extension updates.

The Cost of Website Maintenance Service in Spokane, WA

The starting price for our Spokane website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Spokane websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Spokane, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Spokane web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Spokane website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Spokane to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Spokane who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Spokane website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Spokane Website Maintenance Pricing

WebCitz offers discounted Spokane website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Spokane with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Spokane Website Management Pricing

For Spokane site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Spokane client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
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