Our team doesn't just build Wisconsin websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance firm with a team of website experts that works from a single location and never outsources Wisconsin website support services.
This makes our web maintenance firm the perfect choice to provide all your Wisconsin website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Wisconsin web support clients. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view website maintenance to be a reactive support service that provides your Wisconsin business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Wisconsin web maintenance agencies, including:
The previously mentioned services are just a glimpse of what we view as possible Wisconsin website maintenance services. In fact, Wisconsin web support is basically anything a web developer or digital marketer does to your website.
The reason we consider website support to be a reactive service is that most Wisconsin website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our company to keep your Wisconsin website running smoothly. There are some website maintenance services we can provide your Wisconsin website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! There are several web support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
You might want to check our Wisconsin web support service level agreements if you need off-hours support, including holidays and weekends. It's important to set this up before you need Wisconsin website support services at night, on the weekend, or during a holiday.
Our website maintenance and support company is happy to provide Appleton, Brookfield, Eau Claire, Green Bay, Greenfield, Janesville, Kenosha, La Crosse, Madison, Milwaukee, Oshkosh, Racine, Stevens Point, Superior, Waukesha, and Wausau with fast website support services.
At some point in time, every Wisconsin website will require some form of web maintenance. The reason is simply that the internet is always changing. But don't worry, our Wisconsin website maintenance costs aren't too high, so you can afford it! Here are some common reasons why a website in Wisconsin might require web support services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Wisconsin business's potential future needs.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Wisconsin business after the tasks have been completed.
Most web maintenance services start with an email from you, the owner of the Wisconsin website. Your email gets routed into our ticket system and automatically assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Wisconsin web maintenance services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Wisconsin web support requests that might come up after the launch of a website. Here are several examples of Wisconsin website support services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Wisconsin website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your Wisconsin website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Wisconsin website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Wisconsin website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Wisconsin and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Wisconsin or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Wisconsin business.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We'll happily install Google Tag Manager on your Wisconsin website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Wisconsin website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Wisconsin website? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Wisconsin business!
Do you have a lot of error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Wisconsin website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Wisconsin website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Wisconsin website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Wisconsin website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Wisconsin web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Wisconsin website. We've seen businesses in and around Wisconsin lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Wisconsin website? If your Wisconsin site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Wisconsin businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Wisconsin websites on these platforms:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Wisconsin-area businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
Before signing up for any Wisconsin web support package, it is important to ask the Wisconsin website support company some questions about how their services work. This will help you get a better idea of the relationship you will have with the Wisconsin web maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their web maintenance packages. Here are some simple questions to ask:
We find it beneficial to run these questions by any Wisconsin website services company before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a website support plan by larger companies in and around Wisconsin looking to establish routines and procedures within their IT department. We are happy to help your Wisconsin business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Wisconsin web maintenance tasks to review:
Check out this list of semi-annual Wisconsin website maintenance tasks to review:
Here are a list of monthly Wisconsin web support tasks to review:
The starting price for our Wisconsin website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Wisconsin websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Wisconsin businesses with mission-critical applications, we offer emergency Wisconsin website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Wisconsin, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Wisconsin web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Wisconsin website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Wisconsin to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Wisconsin who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Wisconsin website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout Wisconsin, we'll be the web support team you want to contact. Our website support experts frequently offer web maintenance and help in Appleton, Brookfield, Eau Claire, Green Bay, Greenfield, Janesville, Kenosha, La Crosse, Madison, Milwaukee, Oshkosh, Racine, Stevens Point, Superior, Waukesha, or Wausau throughout Wisconsin. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Wisconsin, we still hope you'll consider our web support services. We have a full staff of dedicated website experts ready to help Wisconsin-area businesses. Whether your business is located in Allouez, Altoona, Antigo, Ashland, Ashwaubenon, Baraboo, Beaver Dam, Bellevue, Bellevue Town, Brown Deer, Burlington, Caledonia, Cedarburg, Chippewa Falls, Cudahy, De Pere, DeForest, Delafield, Delavan, Elkhorn, Elm Grove, Fitchburg, Fort Atkinson, Fox Point, Franklin, Genesee, Germantown, Glendale, Grafton, Grand Chute, Grand Rapids, Greendale, Greenville, Hales Corners, Hartford, Hartland, Holmen, Howard, Hudson, Jefferson, Kaukauna, Kimberly, Lake Geneva, Lisbon, Little Chute, Marinette, Marshfield, McFarland, Menasha, Menomonee Falls, Menomonie, Mequon, Merrill, Merton, Middleton, Monona, Monroe, Mount Pleasant, Mukwonago, Muskego, Neenah, New London, New Richmond, Norway, Oak Creek, Oconomowoc, Onalaska, Oregon, Pewaukee, Platteville, Pleasant Prairie, Plover, Plymouth, Port Washington, Portage, Prairie du Chien, Reedsburg, Rhinelander, Rib Mountain, Rice Lake, Richfield, Ripon, River Falls, Salem, Shawano, Sheboygan Falls, Shorewood, Somers, South Milwaukee, Sparta, St. Francis, Stoughton, Suamico, Sun Prairie, Sussex, Tomah, Two Rivers, Vernon, Verona, Washington, Watertown, Waunakee, Waupun, West Bend, Weston, Whitefish Bay, Whitewater, Wisconsin Rapids, or a different city, our website support company will be ready to help with all your Wisconsin website maintenance services!
WebCitz offers discounted Wisconsin website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Wisconsin with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Wisconsin with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Wisconsin site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Wisconsin client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Wisconsin website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Wisconsin client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Wisconsin client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.