Our team doesn't just build Brookfield websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website experts that works from a single location and never outsources Brookfield web maintenance services.
This makes our website maintenance agency the perfect choice to provide all your Brookfield website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Brookfield website support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view web maintenance to be a reactive support service that provides your Brookfield business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Brookfield web maintenance companies, including:
These are just a few of the Brookfield web support services we offer. In fact, Brookfield website support is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider web maintenance to be a reactive service is that most Brookfield website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our firm maintain your Brookfield website, we'll be your web support team on standby for any request. However, we can offer some proactive Brookfield web support services.
For website owners in Brookfield interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you need off-hours support, including holidays and weekends, check out our Brookfield web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
In addition to supporting Brookfield-area websites, our website support firm also offers Appleton, Eau Claire, Green Bay, Greenfield, Janesville, Kenosha, La Crosse, Madison, Milwaukee, Oshkosh, Racine, Stevens Point, Superior, Waukesha, and Wausau small businesses and large corporations help with their websites.
At some point in time, every Brookfield website will require some form of website maintenance. The reason is simply that the internet is always changing. Not to worry though, our Brookfield web support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Brookfield might require website support services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Brookfield business when planning budgets and schedules for website maintenance and support.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Brookfield business after the tasks have been completed.
Most website support services start with an email from you, the owner of the Brookfield website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Brookfield web maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Brookfield website maintenance requests that might come up after the launch of a website. Here are several examples of Brookfield web support services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Brookfield website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine website support to keep content fresh for both search engines and visitors.
If your Brookfield website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
Keeping your Brookfield website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Brookfield website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Brookfield and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Brookfield, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Brookfield business.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Brookfield website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Brookfield website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Brookfield website? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Brookfield business!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Brookfield website.
Are you interested in installing a caching plugin in your Brookfield website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Brookfield website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Brookfield website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Brookfield web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You should create 301 redirects for your Brookfield website. We've seen businesses in and around Brookfield lose huge amounts of organic traffic due to widespread broken pages. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Need help learning how to make simple changes to your Brookfield website? We'll be happy to help if your Brookfield site was built on a platform we work with, such as WordPress, Shopify, or BigCommerce.
We have a diverse team of web designers and web developers, for Brookfield businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance firm for Brookfield websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Brookfield businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.
Before signing up for any Brookfield website maintenance package, it is important to ask the Brookfield web support company some questions about how their services work. This will help you get a better idea of the experience you will have with their professional Wisconsin web maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Brookfield website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a website maintenance plan by larger companies in and around Brookfield looking to establish routines and procedures within their IT department. We are happy to help your Brookfield business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Brookfield website support tasks to review:
Read through this list of semi-annual Brookfield web maintenance tasks to review:
Here are a list of monthly Brookfield web maintenance tasks to review:
The starting price for our Brookfield website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Brookfield websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Brookfield businesses with mission-critical applications, we offer emergency Brookfield website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Brookfield, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Brookfield web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Brookfield website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Brookfield to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Brookfield who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Brookfield website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Brookfield website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Brookfield with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Brookfield with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Brookfield site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Brookfield client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Brookfield website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Brookfield client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Brookfield client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.