Our team doesn't just build La Crosse websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance firm works out of a single location and never outsources La Crosse website support.
Because of this, our web maintenance firm is the best choice for all your La Crosse website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your La Crosse web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our La Crosse website support services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need La Crosse web maintenance:
These are just a few of the La Crosse web maintenance services we offer. Basically, La Crosse website maintenance is anything a web developer or internet marketer does to change your website.
We consider web support a reactive service because most La Crosse website owners don't want a developer messing with their website without their permission. When you choose to have our agency maintain your La Crosse website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your La Crosse website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
You might want to check our La Crosse web support service level agreements if you need off-hours support, including holidays and weekends. Please understand this service must be in place prior to having a website emergency that requires La Crosse website maintenance services and support at night, on a weekend, or during a holiday break.
In addition to supporting La Crosse-area websites, our web support company also offers Appleton, Brookfield, Eau Claire, Green Bay, Greenfield, Janesville, Kenosha, Madison, Milwaukee, Oshkosh, Racine, Stevens Point, Superior, Waukesha, and Wausau small businesses and large corporations help with their websites.
Every La Crosse website will need some web maintenance at some point. It's because the internet is always changing. However, we don't charge a lot for La Crosse website maintenance, so you'll be able to afford it! Website maintenance in La Crosse might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your La Crosse business's potential future needs.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your La Crosse business after the work is done.
A La Crosse website maintenance service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your La Crosse web support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of La Crosse web maintenance requests after a website launches. The following are some examples of La Crosse web maintenance services we've provided in the past.
Your La Crosse website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your La Crosse website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your La Crosse website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your La Crosse website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout La Crosse and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in La Crosse or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We can add Google Tag Manager to your La Crosse website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your La Crosse website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your La Crosse website? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your La Crosse business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your La Crosse website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your La Crosse website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your La Crosse website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your La Crosse web page? A/B testing can help you decide between two or more design layouts based on the data collected.
Have you launched a new website or removed pages? You will want to create 301 redirects for your La Crosse website to prevent broken pages from hurting your SEO. Having broken pages will cost your La Crosse business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your La Crosse website? If your La Crosse site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For La Crosse businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for La Crosse websites:
As a website support firm, we used to maintain and support Joomla and Magento websites for La Crosse-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any La Crosse website support package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their professional Wisconsin website maintenance services prior to making payment and providing website access. You can ask these simple questions:
If you ask these questions to a La Crosse website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around La Crosse often ask us for a web support plan. We can help your La Crosse business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual La Crosse web maintenance tasks to consider:
Here is a list of semi-annual La Crosse website maintenance tasks to consider:
Check out this list of monthly La Crosse web support tasks to consider:
The starting price for our La Crosse website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for La Crosse websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For La Crosse businesses with mission-critical applications, we offer emergency La Crosse website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in La Crosse, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your La Crosse web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective La Crosse website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in La Crosse to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in La Crosse who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your La Crosse website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted La Crosse website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in La Crosse with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in La Crosse with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For La Crosse site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing La Crosse client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing La Crosse website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing La Crosse client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing La Crosse client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.