Our team doesn't just build Stevens Point websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website maintenance agency with a team of website experts that never outsources Stevens Point website support to anyone.
We're the perfect choice for all of your Stevens Point web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Stevens Point web maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see website maintenance as a reactive support service where we provide your Stevens Point business with the right web developer resources to fix just about any problem. These are some examples of website issues that Stevens Point web support agencies might fix:
Those services are just a taste of what Stevens Point web maintenance might look like. In fact, Stevens Point website maintenance is basically anything a web developer or digital marketer does to your website.
We consider web support a reactive service because most Stevens Point website owners don't want a developer messing with their website without their permission. You can count on our company to keep your Stevens Point website running smoothly. However, we can offer some proactive Stevens Point web maintenance services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you need off-hours support, including holidays and weekends, check out our Stevens Point web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
In addition to supporting Stevens Point-area websites, our web maintenance company also offers Appleton, Brookfield, Eau Claire, Green Bay, Greenfield, Janesville, Kenosha, La Crosse, Madison, Milwaukee, Oshkosh, Racine, Superior, Waukesha, and Wausau small businesses and large corporations help with their websites.
There will come a time when every Stevens Point website needs some sort of maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Stevens Point website support, so you'll be able to afford it! Website maintenance in Stevens Point might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Stevens Point business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Stevens Point business after the work is done.
Most Stevens Point website support services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Stevens Point web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Stevens Point website maintenance requests. We've performed these Stevens Point web support services in the past, and would be happy to do it for you too!
Your Stevens Point website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine website support to keep content fresh for both search engines and visitors.
We can analyze your Stevens Point website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
If your Stevens Point website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Stevens Point website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Stevens Point and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Stevens Point or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Stevens Point website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Stevens Point website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Stevens Point website slow because of large images? No problem at all! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Stevens Point business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Stevens Point website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Stevens Point website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Stevens Point website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Would you like to make changes to your Stevens Point website based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Stevens Point website. Having broken pages will cost your Stevens Point business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Want to learn how to make simple edits to your Stevens Point website? If your Stevens Point site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Stevens Point businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Stevens Point websites:
As a web maintenance company, we used to maintain and support Joomla and Magento websites for Stevens Point-area businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.
Ask the Stevens Point website maintenance company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their expert Wisconsin website support services before you submit payment or provide website access. You can ask these simple questions:
We find it beneficial to run these questions by any Stevens Point website services firm before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Stevens Point often ask us for a website maintenance plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Stevens Point business has a web support plan to ensure optimum performance.
Read through this list of annual Stevens Point website support tasks to consider:
Read through this list of semi-annual Stevens Point web maintenance tasks to review:
Read through this list of monthly Stevens Point web maintenance tasks to review:
The starting price for our Stevens Point website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Stevens Point websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Stevens Point businesses with mission-critical applications, we offer emergency Stevens Point website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Stevens Point, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Stevens Point web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Stevens Point website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Stevens Point to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Stevens Point who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Stevens Point website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Stevens Point website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Stevens Point with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Stevens Point with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Stevens Point site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Stevens Point client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Stevens Point website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Stevens Point client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Stevens Point client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.