Our team doesn't just build Superior websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Superior web support to anyone.
This makes our website support company the perfect choice to provide all your Superior website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Superior website maintenance clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Superior business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Superior website support firms, including:
The previously mentioned services are just a glimpse of what we view as possible Superior web maintenance services. Basically, Superior website maintenance is anything a web developer or internet marketer does to change your website.
The reason we consider web support to be a reactive service is that most Superior website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your Superior website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your Superior website in a proactive manner though.
We're happy to help website owners in Superior who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you need off-hours support, including holidays and weekends, check out our Superior web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
In addition to supporting Superior-area websites, our website maintenance agency also offers Appleton, Brookfield, Eau Claire, Green Bay, Greenfield, Janesville, Kenosha, La Crosse, Madison, Milwaukee, Oshkosh, Racine, Stevens Point, Waukesha, and Wausau small businesses and large corporations help with their websites.
There will come a time when every Superior website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Superior web maintenance costs aren't too high, so you can afford it! There are a few reasons why a website in Superior might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Superior business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Superior business after the work is done.
Most web maintenance services start with an email from you, the owner of the Superior website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Superior website maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Superior website support requests. Here are several examples of Superior web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Superior website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
If your Superior website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Superior website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Superior website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Superior and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Superior business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Superior business.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Superior website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Superior website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Superior website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Superior business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Superior website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Superior website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Superior website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Are you a fan of making Superior web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Superior website. We've seen businesses in and around Superior lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Superior website? If your Superior site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Superior businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Superior websites on these platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Superior-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Superior web support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Wisconsin web maintenance services before you submit payment and provide website access. Here are some simple questions to ask:
We find it beneficial to run these questions by any Superior website services firm before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Superior often ask us for a web support plan to establish routines and procedures. We are happy to help your Superior business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Superior web maintenance tasks to review:
Check out this list of semi-annual Superior website maintenance tasks to review:
Here are a list of monthly Superior web support tasks to review:
The starting price for our Superior website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Superior websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Superior businesses with mission-critical applications, we offer emergency Superior website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Superior, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Superior web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Superior website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Superior to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Superior who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Superior website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Superior website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Superior with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Superior with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Superior site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Superior client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Superior website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Superior client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Superior client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.