Our team doesn't just build Wausau websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support firm with a team of website experts that works from a single location and never outsources Wausau web maintenance services.
Because of this, our website maintenance firm is the best choice for all your Wausau website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Wausau website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Wausau web maintenance services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view website maintenance to be a reactive support service that provides your Wausau business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Wausau web support:
These are just a few of the Wausau website support services we offer. Basically, Wausau web maintenance is anything a web developer or internet marketer does to change your website.
Most Wausau website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our company to keep your Wausau website running smoothly. There are some web support services we can provide your Wausau website in a proactive manner though.
For website owners in Wausau interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you need off-hours support, including holidays and weekends, check out our Wausau web support service level agreements. It's important to set this up before you need Wausau website support services at night, on the weekend, or during a holiday.
In addition to supporting Wausau-area websites, our web maintenance firm also offers Appleton, Brookfield, Eau Claire, Green Bay, Greenfield, Janesville, Kenosha, La Crosse, Madison, Milwaukee, Oshkosh, Racine, Stevens Point, Superior, Waukesha, small businesses and large corporations help with their websites.
At some point in time, every Wausau website will require some form of website support. It's because the internet is always changing. Not to worry though, our Wausau web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Wausau might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Wausau business when planning budgets and schedules for website maintenance and support.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Wausau business after the tasks have been completed.
A Wausau website support service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Wausau web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Wausau web support requests that might come up after the launch of a website. The following are some examples of Wausau website support services we've provided in the past.
Your Wausau website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Wausau website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
Keeping your Wausau website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Wausau website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Wausau and beyond!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Wausau, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Wausau business.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We'll happily install Google Tag Manager on your Wausau website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Wausau website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a Wausau website that's slow because of large images? No problem at all! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Wausau business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Wausau website.
Interested in installing a caching plugin for your Wausau website, but don't know how to set it up? We can recommend caching plugins, or we can install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Wausau website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your Wausau website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Wausau web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Wausau website. We've seen businesses in and around Wausau lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Wausau website? If your Wausau site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Wausau businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our web maintenance company for Wausau websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Wausau businesses. The reason we moved away from those platforms was to let our website support experts focus more on training and support.
Before signing up for any Wausau website maintenance package, it is important to ask the Wausau web support company some questions about how their services work. It'll give you a better idea of the experience you'll have with their expert Wisconsin web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Wausau website services company before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a website maintenance plan by larger companies in and around Wausau looking to establish routines and procedures within their IT department. We can help your Wausau business set up a web support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Wausau website support tasks to review:
Check out this list of semi-annual Wausau web maintenance tasks to review:
Check out this list of monthly Wausau website maintenance tasks to consider:
The starting price for our Wausau website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Wausau websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Wausau businesses with mission-critical applications, we offer emergency Wausau website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Wausau, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Wausau web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Wausau website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Wausau to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Wausau who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Wausau website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Wausau website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Wausau with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Wausau with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Wausau site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Wausau client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Wausau website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Wausau client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Wausau client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.