WebCitz started working with this client in 2017
- Client: CatiArmor
- Platform: Magento
- Industry: Retail / E-Commerce
- Services: Maintenance / Support
The Challenge
CATI Armor, a manufacturer of high-quality body armor and tactical equipment, operated a Magento store that required high performance and strict security. In 2016, the e-commerce landscape was undergoing a major shift in security standards. The client faced persistent technical hurdles with their SSL/TLS handshake configurations, which threatened checkout security and search engine trust. Additionally, their logistics chain required a seamless integration with shipping APIs to handle the specific weight and delivery requirements of steel armor plates.
The WebCitz Solution
WebCitz acted as the technical operations team for CATI Armor, ensuring their enterprise platform remained stable and secure:
- Security & SSL/TLS Debugging: We performed a deep-level audit of their security certificates and server configurations. We resolved complex SSL/TLS connection issues that were causing browser warnings and checkout interruptions, ensuring a fully encrypted and compliant shopping experience.
- Shipping API Integration: We stabilized the connection between Magento and their shipping carriers. By debugging the shipping API integrations, we ensured that real-time rates were accurate and that the fulfillment data was passing correctly from the storefront to the warehouse.
- Managed Magento Hosting: We provided a high-performance hosting environment specifically tuned for Magento’s resource-intensive architecture. This included server-side optimizations to improve page load speeds and database responsiveness during high-traffic periods.
- Proactive E-commerce Support: Throughout the two-year partnership, we served as the “on-call” support team for general Magento maintenance, helping to resolve extension conflicts and backend errors that are common in heavily customized Magento builds.
The Result
During the years of our partnership, WebCitz provided CATI Armor with the technical stability needed to sell sensitive equipment online with confidence. By resolving critical security and logistical bottlenecks, we allowed the client to focus on their manufacturing and fulfillment while we ensured their digital infrastructure was robust enough to handle the demands of the tactical industry.
