WooCommerce Support Services

At some point in time, every WooCommerce storefront on the internet will eventually require some form of web maintenance. The reason is simply that the internet is always changing.

Not to worry though, our WooCommerce support cost isn’t overly expensive so it should be affordable for you to maintain your website!

Here are some common reasons why WordPress sites with WooCommerce might require website maintenance services:

• When a hosting company upgrades their servers, they might remove older versions of PHP that your website was originally intended to use. When this happens, you need to refactor your web application or upgrade to a newer PHP framework that supports the latest version.
• When WooCommerce releases new versions they eventually must deprecate the old versions so their teams can focus on maintaining the newer codebases. This means you will need a WooCommerce support expert to upgrade your website to the newer version of WooCommerce.
• When a WooCommerce site has become a victim of malware, or some other form of malicious activity, the website will need to be reviewed for security exploits and cleaned of malware. The service of malware removal can be a time-consuming activity, and often happens because the website owner wasn’t being mindful of the earlier WooCommerce web maintenance examples.
• When the content on your website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of WooCommerce support is critical to ensuring your website is benefiting you.

As you can see, there are many reasons WooCommerce ecommerce websites may require maintenance above and beyond the obvious reasons of just wanting to update something on the website.

It is important to understand the future needs of your website when planning budgets and schedules.

Before signing up for a WooCommerce maintenance package, it is important to ask the WooCommerce support company some questions about how their web services work.

This will help you get a better idea of the relationship you will have with the WooCommerce site maintenance team before you give them money, provide them WooCommerce access, and give them complete access to your website for one of their WooCommerce support packages.

Let’s go over some simple questions to ask:

• How do you handle WordPress site security? Do you run security scans of WooCommerce stores?
• What is the turnaround time for WooCommerce website maintenance requests?
• Do you outsource your WooCommerce support services?
• What are your WooCommerce website maintenance costs?
• Do you have minimum deductions or minimum billable expenses for website updates?
• What are your normal hours of operation?
• Will you keep me informed about new updates within WooCommerce?

We find it beneficial to run these questions by any WooCommerce services company before purchasing their website maintenance packages.

This practice will provide you with a much better understanding of the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

WordPress, while user-friendly, requires consistent updates for its core, themes, and plugins (with WooCommerce being a plugin). Regular maintenance ensures your site remains secure, fast, and compatible with the latest web technologies, providing a safe shopping experience for your customers.

We typically recommend you have updates installed on a monthly basis. However, critical security updates should be applied immediately to ensure your store is always protected from vulnerabilities. If you add one of our WooCommerce management plans, we’ll take care of those updates for you on a routine basis. Otherwise, just send in a request and we’ll handle it within your WooCommerce maintenance service.

Yes, our agency assigns a dedicated WooCommerce manager for each client. This project manager will understand your site’s individual requirements, keep you informed of task updates, plan out work with our WooCommerce team, and be your go-to contact for any website-related questions.

We prefer to test plugin updates in a development environment, assuming you are okay with the extra maintenance time spent on that precaution. If a conflict arises, we’ll identify an alternative solution or roll back to the previous version, ensuring your live store remains unaffected.

We suggest you have us install a WordPress security plugin to help with routine security improvements. From there, it is a good idea to check if you have a backup policy in place, if you are using strong passwords, if you’ve disabled unnecessary admin accounts, etc. It is also a good idea to check if your WooCommerce hosting provider includes malware scanning.

For WooCommerce hosting clients, we automatically perform automated daily and weekly backups. For WooCommerce management clients, we perform on-demand backups prior to installing updates. For WooCommerce maintenance clients, we often do not have recent backups and rely on you or your WooCommerce hosting service to have fresh backups available. The ultimately responsibility for website backups falls on you, the business owner. If you take the time to read the terms of service of your web hosting provider, you will likely notice several disclaimers regarding data loss. We recommend you learn how to generate your own backups, regardless of who you hire for WooCommerce website maintenance, management, or hosting.

Absolutely! Part of our example WooCommerce maintenance services include content updates. Whether it’s posting new blog articles, updating product details, or modifying page content, our developers have you covered.

We can help with that! Just let us know your requirements, and we’ll find, test, and install the plugin or theme that you require. Please be aware theme changes are often large projects!

If the issue is related to our web hosting services, we’ll have server administrators alerted to begin resolving the issue immediately. However, we do not have WooCommerce developers available on nights and weekends. We recommend you refrain from modifying your WordPress site outside of our normal business hours.

All WooCommerce support services are billed on a time-and-materials basis. You can pre-pay for a WooCommerce maintenance block of time to receive a discounted hourly rate, or as an existing client you can opt for monthly invoices at a slightly higher hourly rate.

When talking with prospective WooCommerce website maintenance clients, we are often asked what is considered billable time. You will find the answers vary greatly within the WooCommerce support industry.

In some situations, you may find a WooCommerce maintenance company to charge a much higher hourly rate, but not bill out for client communication or task organization. Likewise, there are WooCommerce website support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization.

To help provide clarification, let’s go over some examples of what we consider billable time when it comes to maintaining and supporting your WooCommerce website.

WooCommerce maintenance services we do consider billable time:

• Reading through lengthy emails to understand what is being requested.
• Preparing responses to lengthy or complex email messages.
• Helping you figure out your domain name or web hosting provider credentials.
• Scheduling your WooCommerce maintenance to be completed by the best team member.
• Talking with you on the phone about new ideas or potential website changes.
• Reviewing completed work for quality control purposes.
• Providing you with training on how to handle administrative tasks.
• Researching unique solutions to difficult questions you present our team.
• Providing detailed time usage reports, beyond the automated monthly update email.
• Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
• Almost any other task that you request for your website or company.

WooCommerce website maintenance services we do not consider billable time:

• We do not charge you to talk about personal matters, such as the weather, a recent vacation, or a sporting event.
• We do not charge you to respond to simple email messages that don’t require research or lengthy feedback.
• We do not charge you to handle accounting-related tasks, such as invoice generation, payment confirmations, etc.