WebCitz started working with this client in 2018
- Client: Wire Hider
- Platform: Magento
- Industry: Manufacturing / Industrial, Retail / E-Commerce
- Services: Ecommerce, Maintenance / Support
The Challenge
WireHider’s journey involved navigating the “end-of-life” of one platform and the technical steepness of another:
- Platform Longevity: Starting in 2018, they needed to keep an aging Magento 1.x site secure and functional while planning for the future.
- The “Failed” Migration: The client hired an outside developer to perform the leap to Magento 2.x. Unfortunately, that partnership left the site with numerous technical bugs, poor performance, and hosting instability.
- Operational Continuity: As a busy B2B and B2C supplier, they could not afford prolonged downtime or a checkout system riddled with leftover errors from a botched development cycle.
The WebCitz Solution
We provided the technical “rescue” and long-term stability needed to get the brand back on track:
- Initial Magento 1.x Stewardship (2018): We began the relationship by providing high-level maintenance and secure hosting for their original site, ensuring it remained a reliable revenue generator.
- The Digital Rescue: When the client returned to us after the unsuccessful Magento 2.x move, we immediately prioritized stabilization:
- Hosting Repatriation: we moved their hosting back to our dedicated, optimized infrastructure, which is specifically tuned for the high resource demands of Magento.
- Post-Migration Cleanup: We performed a series of critical Magento upgrades and technical audits to identify and fix the leftover issues from the previous developer.
- Bug Resolution: We resolved conflicts in the theme and extensions that were hindering the user experience and slowing down the site.
- Ongoing Maintenance: We now provide “peace of mind” support. Magento 2 is a complex engine that requires regular security patches and core updates; we manage this entire lifecycle so the client can focus on inventory and sales.
- Optimized E-commerce Hosting: By keeping the site on our managed servers, we ensure that the heavy database queries required by Magento’s catalog are handled with speed, preventing the “lag” that often drives away online shoppers.
The Result
WireHider Online is now back on a solid foundation. By returning to WebCitz, they were able to fix the technical debt created by their previous developer and leverage the power of Magento 2.x in a stable, high-performance environment. Today, the site serves as a robust storefront for their innovative wire-hiding products, backed by a technical team that understands their history and their platform.
