WebCitz started working with this client in 2019
- Client: Arnold Grummer's
- Platform: WooCommerce
- Industry: Art & Design
- Services: Ecommerce, Maintenance / Support, Web Hosting
The Challenge
Arnold Grummer’s, a premier provider of papermaking supplies and kits, was operating on a legacy Magento 1.x platform that was reaching its “end of life.” The system had become unstable, difficult for their team to manage, and lacked the modern features necessary to support their growing educational and retail business. The client needed a more sustainable, user-friendly e-commerce solution but was hesitant about the learning curve and functional differences of switching to a new platform.
The WebCitz Solution
WebCitz facilitated a comprehensive transition to WooCommerce, focusing on transparency and education throughout the process:
- Interactive Demo & Proof of Concept: During the initial consulting phase, we developed a fully functional WooCommerce demo site. This allowed the Arnold Grummer’s team to see exactly how their orders, inventory, and fulfillment workflows would function in the new environment before they committed to the migration.
- Large-Scale Magento to WooCommerce Migration: We led the complex migration from Magento 1.x, ensuring that product data, customer accounts, and historical information were accurately transferred to the more stable WordPress/WooCommerce ecosystem.
- Deep-Dive Team Training: To ensure a smooth transition, we provided their staff with in-depth, one-on-one training. We focused on empowering their team to manage the storefront, process orders, and update content independently.
- Ongoing Catalog & Event Support: Since the launch, WebCitz has provided years of continuous support. This includes managing complex product variations, adjusting their digital catalog, and integrating new events and workshops into the website.
- Managed Maintenance & Hosting: We provide the proactive maintenance and secure hosting necessary to ensure their storefront remains fast and available for educators and hobbyists nationwide.
The Result
By moving away from an outdated Magento build to a custom-tailored WooCommerce platform, Arnold Grummer’s gained a faster, more reliable website that their team could actually use. The transition was de-risked by our early-stage demo and comprehensive training, resulting in a long-term partnership where the website continues to evolve alongside their business.
