WebCitz started working with this client in 2022
- Client: Kenda Champion Products
- Platform: WordPress
- Industry: Veterinary / Animal Care
- Services: Maintenance / Support
The Challenge
As a B2B supplier for the sign-making industry, their e-commerce environment is technically demanding. Their hurdles include:
- Catalog Complexity: Managing a vast inventory that includes everything from industrial printing machinery to tiny spare parts and vinyl rolls requires a perfectly synchronized database.
- Transactional Reliability: Sign-making shops operate on tight deadlines. If the e-commerce platform experiences friction during checkout or part searching, it directly impacts their customers’ production schedules.
- Bilingual Requirements: Operating out of Quebec, the site must effectively serve both French and English-speaking markets, requiring careful management of translation plugins and localized content.
The WebCitz Solution
We provide a “Technical Stewardship” model that ensures their WooCommerce store remains a reliable tool for their professional clientele:
- Proactive WooCommerce Maintenance: Since 2022, we have managed the maintenance lifecycle for their site. This is critical for WooCommerce, where updates to the WordPress core, the WooCommerce plugin, and the payment gateways must all be carefully coordinated to avoid conflicts.
- Security & Plugin Management: We monitor and update the extensive suite of plugins required for their sophisticated store – ranging from shipping calculators to bilingual management tools. We ensure every extension is patched and performing optimally.
- Performance Optimization: We ensure the site stays fast and responsive. For a technician in a sign shop looking up a specific replacement part on a mobile device, a fast-loading search and checkout experience is essential.
- Technical Troubleshooting: We act as the “on-call” web department for Kenda Champion. Whether it’s resolving a layout issue after an update or troubleshooting a checkout glitch, we provide the rapid-response support needed to keep the business moving.
- Managed Hosting Environment: We provide the high-resource hosting environment required to handle the large database and high traffic volume of a major industrial supplier.
The Result
By trusting WebCitz for their ongoing maintenance and support, Kenda Champion Products has maintained a stable and professional digital storefront. Our technical oversight allows their team to focus on their core mission – providing the sign industry with the best tools and supplies – knowing that their e-commerce engine is secure, updated, and ready for the next order.
