WebCitz started working with this client in 2022
- Client: Fort Wayne Medical Oncology
- Platform: WordPress
- Industry: Medical / Dental
- Services: Maintenance / Support, Web Hosting
The Challenge
In oncology care, the website is more than just a marketing tool; it is a critical resource for patients who are often navigating the most stressful period of their lives. FWMOH required:
- High-Level Stability: Patients and families rely on the site for location details, provider bios, and “See Your Chart” portal access 24/7.
- Complex Content Management: With clinics in cities like Angola, Auburn, Warsaw, and Peru, keeping location data and physician rosters accurate is an ongoing administrative task.
- Trust & Security: As a medical entity, the digital presence must feel authoritative, secure, and compassionate, reflecting their mission of “Together We Fight Cancer.”
The WebCitz Solution
We provide a comprehensive technical “safety net” that allows their medical staff to stay focused on patient care:
- Managed WordPress Maintenance: Since 2021, we have handled all routine backend operations. We manage the core updates, theme security, and plugin optimizations needed to keep a multi-page medical site running at peak performance.
- Specialized Medical Hosting: We provide a secure, managed hosting environment. For a practice that handles sensitive patient directions and links to patient portals, ensuring 100% uptime and robust security protocols is our top priority.
- Multi-Location Accuracy: We assist in maintaining their extensive “Contact / Locations” directory. Ensuring that patients can find the correct phone number and address for any of their 12+ offices – from the main Fort Wayne North and South offices to the regional clinics – is essential for patient accessibility.
- Provider Directory Support: FWMOH has a large team of specialists in Medical Oncology, Hematology, and Gynecologic Oncology. We ensure their professional bios and credentials remain updated, helping new patients feel confident in their choice of physician.
- On-Call Technical Troubleshooting: Whether it’s updating new patient forms, adjusting privacy policy documentation, or troubleshooting integration links for their clinical trials (Inventa Research Center), our team provides responsive support to their administrative office.
The Result
By trusting WebCitz with their WordPress maintenance for the past four years, Fort Wayne Medical Oncology and Hematology has maintained a professional and reliable digital home. Their site effectively serves as a bridge to life-saving care, ensuring that information about treatments like BiTE therapy, specialty infusions, and clinical trials is always accessible. It’s a partnership that demonstrates our ability to support large-scale, multi-location medical practices with the technical precision they require.
