WebCitz started working with this client in 2011
- Client: MicroInsurance Centre
- Platform: Joomla
- Industry: Business & Professional Services
- Services: Maintenance / Support, Web Development, Web Hosting
Transforming a sprawling archive into a streamlined digital resource, WebCitz equipped the MicroInsurance Centre with a robust Joomla-powered library and real-time analytics to support global research access and stakeholder engagement. This technical partnership ensured reliable, high-speed delivery of vital documents to users worldwide, even in low-bandwidth regions.
The Challenge
As an internationally recognized consulting firm, the MicroInsurance Centre produced a massive volume of research, case studies, and toolkits. Their primary digital requirements included:
- Massive Document Scalability: They needed a website capable of professionally hosting and organizing hundreds of technical documents available for public and restricted download.
- Granular Engagement Insights: To satisfy stakeholders and funding partners, the firm required detailed analytics to understand exactly who was downloading which resources and from what region.
- Content Accessibility: The site had to remain fast and reliable for users in developing nations who might be accessing the research via low-bandwidth connections.
The WebCitz Solution
We implemented an “Information Architecture” roadmap, transforming their web presence into an enterprise-grade digital library:
- Strategic Joomla Build (2011): We architected a custom Joomla-based platform designed specifically for research dissemination. This provided the firm with an agile CMS that could grow alongside their rapidly expanding portfolio of global projects.
- Advanced DOCman Engineering: We integrated and customized the DOCman extension to serve as the site’s high-performance engine. This allowed for the seamless categorization, versioning, and secure access of hundreds of PDF and technical files.
- Custom Download Analytics Tracking: Beyond basic page views, we engineered a sophisticated tracking layer to monitor file-level engagement. This helped the client understand the global impact of their research and identify which topics were resonating most with policyholders and insurers.
- Technical Stewardship & Continuity: We provided the managed hosting and proactive maintenance needed to keep their global digital repository online 24/7. This partnership continued right up until the firm’s successful merger with the global actuarial powerhouse, Milliman, in September 2017.
The Result
By the time of the Milliman acquisition, the MicroInsurance Centre possessed a world-class digital platform that solidified its reputation as the preeminent thought leader in the microinsurance space. Our six-year technical partnership ensured that their critical research was never more than a click away for the 3 billion people globally who lack access to traditional insurance. By trusting WebCitz to build and maintain their technical infrastructure, the firm was able to focus on its mission of protecting the world’s most vulnerable populations.
