WebCitz started working with this client in 2019
- Client: Safer Oceans
- Platform: Joomla
- Industry: Government / Community, Non Profit / Religious
- Services: Maintenance / Support
The Challenge
As a Transport Canada-approved training facility, Safer Ocean Systems provides essential career-path education for the maritime industry. Their website is the primary gateway for course registration and information, facing several technical requirements:
- Information Criticality: With courses like “Marine Emergency Duties” and “Fishing Master 4,” the accuracy and availability of course schedules and regulatory info are paramount.
- On-Call Support: As a busy educational facility, they needed a technical partner who could resolve WordPress questions and bugs as they arose to avoid disruptions to the student registration process.
- Complex Service Offerings: Beyond training, they offer corporate consulting on Safety Management Systems (SMS) and vessel inspections, requiring the site to balance multiple high-level service categories.
The WebCitz Solution
We provided a “Responsive Support” model, acting as an extension of their team for all things technical:
- Ongoing WordPress Maintenance: For several years, we handled the “behind-the-scenes” health of their WordPress installation. We managed core updates, plugin compatibility, and security patches to ensure the site stayed performant for a global audience of mariners.
- Technical Consultation & Troubleshooting: We were on standby to answer technical questions as they emerged. Whether it was adjusting content layouts or fixing functionality issues within the CMS, we provided the rapid response needed to keep their digital office running smoothly.
- Course & Catalog Stewardship: We assisted in maintaining the presentation of their extensive course catalog. By ensuring the user experience (UX) remained clean and intuitive, we helped students easily navigate through their survival craft, firefighting, and navigation training options.
- Industrial Content Support: We helped maintain the sections of the site dedicated to their professional consulting services—such as Small Vessel Compliance and Compass Swinging—ensuring their full range of expert maritime solutions was professionally represented.
The Result
By the conclusion of our primary support phase, Safer Ocean Systems maintained a stable and professional digital footprint that matched their reputation as a top-tier marine training institute. Our work allowed their team of experienced captains and instructors to focus on delivering life-saving training while we ensured their technical foundation remained secure. By trusting WebCitz with their WordPress maintenance since 2019, they were able to continue their mission of equipping mariners with the skills and confidence needed for a successful career at sea.
