WebCitz started working with this client in 2019
- Client: Slant/Fin Corp
- Platform: WordPress
- Industry: Manufacturing / Industrial
- Services: Maintenance / Support, Web Development, Web Hosting
As Slant/Fin prepared to wind down operations, maintaining digital compliance and uninterrupted customer support became mission-critical. WebCitz delivered ongoing WordPress maintenance, security, and documentation management to safeguard the brand’s legacy and uphold warranty obligations through every stage of transition.
The Challenge
Even as a large manufacturing entity moves toward closure, the digital requirements – particularly regarding liability and consumer support – remain high. Slant/Fin faced several critical needs:
- Warranty Compliance: They needed to ensure that all warranty paperwork and contact forms remained functional and up-to-date to fulfill legal and consumer obligations.
- Technical Resource Preservation: For the thousands of legacy boilers and baseboard systems installed across the globe, the availability of manuals and technical documentation was a matter of safety and serviceability.
- Legacy Platform Security: Operating an aging WordPress site for a high-profile brand requires constant vigilance to prevent security breaches and downtime during sensitive transitional periods.
The WebCitz Solution
We implemented a “Continuity and Compliance” roadmap, focusing on the integrity of their data and the reliability of their support channels:
- Documentation & Manual Management: We acted as the digital archivists for Slant/Fin. We consistently updated their extensive library of installation manuals, spec sheets, and technical guides, ensuring that contractors in the field had access to accurate information for legacy equipment.
- Warranty Workflow Optimization: We managed the technical side of their warranty department. This included updating complex warranty paperwork and maintaining the digital contact forms that allowed homeowners to submit claims and inquiries.
- WordPress Managed Stewardship: For several years, we handled the “behind-the-scenes” health of the site. We managed WordPress core updates, plugin maintenance, and security patches to ensure the site remained a stable resource until the very end.
- Security & Vulnerability Management: Given the size of the brand, the site was a frequent target for automated attacks. We applied rigorous security updates to protect the brand’s integrity and customer data.
- Server & Hosting Reliability: We provided the secure hosting environment required to deliver high-bandwidth PDF downloads and handle the traffic from a global network of HVAC professionals.
The Result
The work we performed for Slant/Fin ensured that an American manufacturing icon exited the digital stage with its reputation and legal compliance intact. By trusting WebCitz with their technical maintenance from 2019 through the end of their operations, Slant/Fin was able to provide uninterrupted support to its customers and contractors. Our stewardship ensured that the critical safety and warranty information remained available through every stage of the company’s transition.
