Website Management Services

Benefits of Advanced & Premium Website Management

WebCitz offers advanced and premium website management services for companies and organizations that demand the highest performance, security and reliability for their website. These website management options include features such as automated scanning of 404 page not found errors, manual site performance reviews, automated offsite backups, and automated website uptime monitoring. We'll discuss the details of each of these important website management features in more detail.

Automated Scanning for Page Not Found Errors (404 Errors)

Finding and resolving 404 errors in website platforms is important to maintaining a good user experience and improving search engine optimization. If your website visitors encounter broken pages, they are likely to leave your website and click a competitor's search result. Additionally, broken pages are a signal to Google that your website may not be the best result to show for search phrases important to your business.

We are often asked how broken links can happen on a website. The answer we most often provide is that numerous changes can occur that lead to broken links. For instance, someone on your team might change category names of articles or products, an htaccess rewrite rule may have been inadvertently removed, a website platform SEO plugin might have changed URL structures, out of stock products might have been improperly deleted from the website, etc. There are numerous reasons why a URL may have changed on a site, which our team will scan for on a regularly.

If you subscribe to our advanced website management or premium website management service, we will setup automated scans within our system for broken links on your website. The broken links report will be sent to you and our development team. If the broken links require minimal time to resolve, we'll go ahead and fix the broken links for no additional fee. If the broken link issues are time-consuming to fix, we will discuss options with you.

Manual Website Performance Reviews

Website speed is also critical to user experience and search engine optimization. The negative impact of a slow website is well-documented online and typically results in decreased sales, conversions and leads.

We are often asked why it is important to regularly review website performance. The answer we most often provide is that numerous changes can occur that negatively impact your website's speed. For instance, someone on your team may have installed a poorly developed plugin or uploaded incredibly large images, configuration of your web hosting may have changed, your database might have become cluttered with log entries, a caching plugin may have been deactivated, etc. There are numerous reasons why a website may have become slower, which our team will review for you regularly.

If you subscribe to our advanced or premium website management packages, we will manually review your website's speed each month to check for any performance issues. If the cause of slow site speed requires minimal time to resolve, we'll go ahead and fix the speed issues for no additional fee. If the site performance problems are time-consuming to fix, we will discuss options with you.

Malware Scan & Removal for Websites

Keeping your website free of malware is another critical part to user experience, server performance, and search engine optimization. Any number of undesirable consequences can result from malware, from malicious emails being sent from your website to the entire contents of your website and database being loaded onto the dark web. If search engines find malware on your website they will typically remove you from search results to protect innocent visitors.

We are often asked how malware can get onto a CMS-powered website. The most common reasons include weak administration passwords, compromised hosting credentials, poorly developed 3rd party plugins, and outdated CMS versions. There are numerous reasons why a website may have become susceptible to malware, which our team will help protect against by keeping your installation up-to-date and scanning for malware on a regular basis.

If you subscribe to our advanced or premium website management services, we will regularly scan your website for malware and provide you the results. If malware is found, our team will attempt to clean it at no additional charge, so long as the infection isn't widespread. If the malware removal will be time-consuming to perform, we will discuss options with you.

Automated Offsite Backups for Websites

It is important to maintain offsite backups for your website and its database. This may be due to compliance requirements within your organization or industry, or it may simply be for the peace-of-mind knowing you have a backup in case of disaster. While local backups are great for accidents, they can't be relied upon if the website issues compromises the integrity of the local backups, which is why we recommend offsite backups.

If you subscribe to our advanced or premium website management services, we will setup automated offsite backups of your website and database. Your data will be stored securely on backup services we maintain and make available only to our own internal development staff.

Website Uptime Monitoring with Developer Response

Website availability is also critical to user experience and search engine optimization. The negative impact of website downtime can lead to search engine crawl issues and decreased sales, conversions and leads.

We are often asked why a website may have downtime. The answer we most often provide is that numerous issues can occur that impact website uptime, and they aren't always hosting related. For instance, someone on your team might accidentally move files inside an FTP account, or installed an update which created a conflict, or added a caching extension which broke the website. In some cases, the hosting can be the issue, such as server downtime, server configuration issues, PHP version changes, MySQL crashes, etc.

If you subscribe to our advanced or premium management services, we will setup automated website downtime alerts that inform our development staff of uptime issues on your website. WebCitz will work to resolve these issues during our standard service hours of 8am-5pm CST, Monday thru Friday, excluding holidays. Please contact us for pricing on service level agreements that cover nights, weekends and holidays.