WebCitz started working with this client in 2020
- Client: Complete Elder Solutions
- Platform: WordPress
- Industry: Childcare & Family Services
- Services: Maintenance / Support, Web Development
The Challenge
Complete Elder Solutions provides essential services ranging from geriatric care management to guardianship and estate services. Because the elder care industry is high-touch and information-dense, their website needs to be exceptionally easy to navigate for seniors and their families. They required a partner who could not only keep the technical side of their WordPress site running smoothly but also help them adapt the content and imagery as their service offerings evolved.
The WebCitz Solution
Since 2020, WebCitz has acted as an extension of the Complete Elder Solutions team, focusing on high-usability and client empowerment:
- Ongoing Usability Maintenance: We have performed consistent updates to the site’s design and structure to improve the user experience. This includes optimizing navigation, ensuring mobile responsiveness, and making sure that critical contact information is always easily accessible.
- Content & Visual Modernization: To keep the site feeling warm and professional, we’ve worked on numerous content updates and image refreshes. By keeping the visuals and messaging current, we help the brand maintain a sense of modern, high-quality care.
- WordPress Admin Training: A core part of our relationship is empowerment. We provided personalized training sessions for their staff on how to use the WordPress admin area. This allows the client to make quick updates internally, giving them more control over their messaging while knowing WebCitz is there to handle the heavy lifting.
- Proactive Site Management: Beyond the visible changes, we handle the backend health of the WordPress environment – managing updates, security, and performance so that the site is always ready to serve families in need.
The Result
The multi-year partnership with Complete Elder Solutions has resulted in a polished, professional digital presence that matches the high level of care the client provides. By combining technical maintenance with staff training, WebCitz has given them a sustainable platform that they are confident in using. This project is a perfect example of how WebCitz doesn’t just “build and leave,” but stays involved to ensure our clients’ websites continue to grow and succeed alongside their businesses.
