WebCitz started working with this client in 2020
- Client: FamilyWorks of Ann Arbor
- Platform: Joomla
- Industry: Medical / Dental
- Services: Maintenance / Support
The Challenge
Joomla is a powerful and flexible content management system, but it requires a more “hands-on” technical approach than platforms like WordPress. For a counseling practice, the website is the primary point of contact for new patients. Family Works needed:
- Platform Stability: Regular updates to the Joomla core and extensions to prevent “version drift” and security vulnerabilities.
- Professional Appearance: Ensuring that the site remains fast and responsive for clients who are often in a state of stress or transition when seeking help.
- Hassle-Free Management: The ability to send over content changes or technical questions and have them handled quickly without the clinic owners needing to learn the complexities of Joomla.
The WebCitz Solution
We provide a comprehensive maintenance package tailored to the specific needs of a professional therapy practice:
- Expert Joomla Maintenance: We handle the critical backend tasks that keep Joomla running smoothly. This includes monitoring for extension updates, managing PHP versions, and ensuring that the database remains optimized for performance.
- Security & Privacy First: In the mental health field, digital security is paramount. We provide proactive monitoring and regular backups to ensure that the site is protected against threats and that patient-facing information is always available.
- Responsive Change Fulfillment: Since 2020, we have acted as their on-call web team. Whether they need to update provider information, add new therapeutic resources, or adjust their contact information, our developers handle the technical work with precision.
- Performance Optimization: We ensure the Joomla environment is tuned for speed. A fast-loading site creates a sense of calm and professionalism, which is essential for a practice focusing on family and individual wellness.
- Long-Term Technical Continuity: By maintaining the same technical partner for over four years, Family Works of Ann Arbor benefits from a team that understands their site’s unique history and configuration, leading to faster resolutions and more proactive advice.
The Result
By trusting WebCitz with their Joomla maintenance, Family Works of Ann Arbor has maintained a consistent, professional digital presence that matches the quality of their clinical care. They have successfully avoided the technical debt and security risks often associated with unmanaged CMS platforms, allowing their therapists to focus entirely on the mental health of the Ann Arbor community.
