For The Rug Company, maintaining a seamless digital presence and uninterrupted communication was critical to serving their community. With over 15 years of stable Drupal hosting and proactive email management, their website and inbox have become worry-free pillars of their business.
The Challenge
For a long-standing local business like The Rug Company, the website serves as a permanent digital business card and portfolio. Their primary needs have centered on technical longevity:
- Legacy Platform Support: Keeping an older Drupal site functional and accessible for over 15 years requires a hosting environment that remains compatible with legacy code.
- Communication Continuity: Reliable business email is the lifeblood of their customer inquiries and vendor orders; they needed a partner to ensure zero downtime.
- Simplified Management: The client wanted a “set it and forget it” relationship where the technical details of the web were handled entirely by an expert team.
The WebCitz Solution
We implemented a “Stability-First” stewardship roadmap, focusing on keeping their digital tools sharp without requiring the client to worry about the underlying tech:
- Managed Drupal Hosting (2009–Present): For more than 15 years, we have provided the hosting infrastructure necessary to keep their Drupal site online. We ensure the server environment remains stable so their gallery of rugs is always available to the Appleton community.
- Email & Communication Support: We handle all aspects of their professional email accounts. From setting up new addresses to troubleshooting inbox issues, we ensure their primary line of communication with customers remains open and secure.
- Domain & DNS Oversight: We manage the critical “behind-the-scenes” settings for their domain. This prevents any interruptions in service and ensures that their brand identity on the web is protected.
- On-Call Technical Assistance: While we don’t perform active development work on the site daily, we act as their “on-call” IT and web department, ready to assist whenever a technical question or administrative need arises.
The Result
By 2026, The Rug Company remains a digital staple in the Appleton area. Our partnership has allowed them to focus on their expertise in fine rugs while WebCitz handles the technical heavy lifting. By providing over 15 years of consistent hosting and email support, we’ve ensured that this local business has a reliable, professional presence that has stood the test of time.
